Experienced Order Management Representative – Gateway Fiber Operating, LLC: Join a Rapidly Growing Fiber Broadband Internet Provider
About Gateway Fiber Operating, LLC
Gateway Fiber Operating, LLC is a rapidly growing, private equity-backed residential fiber broadband internet provider dedicated to delivering a faster, more reliable internet experience to communities across the nation. With a strong financial backing from Crosstimbers Capital Group, we are investing over $150 million to build a future-proof network in Greater St. Louis and are actively developing plans to expand nationally. Our mission is to provide exceptional customer service, a simple pricing model, and unparalleled internet speeds to meet the evolving data requirements of residences and businesses.
Our Beliefs About People
At Gateway Fiber, we believe that people want to know they are cared for both professionally and personally while at work. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. We look out for each other and actively find ways to help one another. Our clear vision for the company's future guides our actions, and we empower our team members to operate autonomously to meet their objectives. This approach has shaped our company culture and the way we do business.
Job Summary
We are seeking an experienced Order Management Representative to join our team in Wright City, MO. As a key member of our customer experience team, you will play a critical role in supporting our industry-leading customer experience. The successful candidate will be responsible for completing customer order entry activities, escalating order entry issues, researching existing orders, generating reports, and supporting the Customer Service team with special projects.
Key Responsibilities
- Complete order entry activities in line with Gateway's process.
- Escalate order entry issues or irregularities to the Customer Service Manager.
- Research existing orders to ensure they originate from existing or future service areas.
- Generate weekly & monthly reports for Customer Service & Sales departments.
- Support Customer Service team with special projects, as needed.
- Respond to internal & external inquiries as necessary.
Requirements
To be successful in this role, you will need to bring the following skills and qualifications:
- Ability to work 40 hours per week to complete assigned tasks.
- Excellent verbal and written communication skills.
- Strong follow-up skills, accuracy, and attention to detail.
- Exceptional attendance and punctuality.
- Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook) is a plus.
- Flexibility in scheduling to meet the needs of the business.
What’s in it for you?
As an Order Management Representative at Gateway Fiber, you can expect:
- To see your work make a positive difference in the lives of our served communities.
- A competitive salary and comprehensive benefits package, including medical, dental, vision, paid time-off, and a flexible work environment.
- To work for a locally owned, friendly, innovative company with high growth projections.
- Career development opportunities to learn new skills and participate in critical projects across all areas of the business.
Work Environment and Culture
As a remote worker, you will have the flexibility to work from home while being an integral part of our team. Our company culture values transparency, collaboration, and open communication. We strive to create a safe and supportive environment where our team members feel empowered to share feedback and contribute to our company's vision.
Compensation and Benefits
We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, paid time-off, and a flexible work environment. We also provide opportunities for career development and growth within the company.
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!