Experienced Full Stack Data Center Operations IT Technician – Remote Opportunity with Leading Technology Services Company

Join the Team: Full-Time Remote Data Center Operations IT Technician

Are you a skilled IT professional with a passion for data center operations? TEKsystems, a renowned technology services company, is seeking an experienced Data Center Operations IT Technician to join our team on a full-time remote basis. As a key player in our operations, you will be responsible for ensuring the smooth functioning of our data centers, managing incidents, and providing top-notch support. This is an exciting opportunity to work with a leading company, enjoy a competitive salary, and benefit from a comprehensive benefits package.

About TEKsystems

TEKsystems is a trusted partner in transformation, helping clients activate ideas and solutions to capitalize on new opportunities. With a team of 80,000 professionals, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we empower progressive leaders to drive change.

Job Summary

We are looking for a highly skilled Data Center Operations IT Technician to work remotely on a full-time basis. The successful candidate will have previous experience in helpdesk, desktop support, PC technician, or data center operations. IT certifications are desirable for this role. As a Data Center Operations IT Technician, you will be responsible for managing and maintaining our data centers, ensuring the highest level of uptime and performance.

Key Responsibilities

• Initiate incidents for critical business functions and manage medium, high, and critical incidents, including triage and assessment of impacted systems
• Escalate incidents to tier II for major incident investigation and notify support teams using Standard Operating Procedure (SOP)
• Monitor server and network system monitoring tools and respond appropriately to alarms
• Monitor environmental equipment, such as generators, UPS, PDU, air conditioning, and building water supply, to ensure proper operation
• Complete documentation of issues, including how they were uncovered, who they affected, and the steps taken to resolve them
• Monitor security equipment and situations to ensure proper operation and report all issues/irregularities to the proper organizations/persons
• Track and monitor security concerns and complete documentation of issues and resolutions
• Open trouble tickets and assign them to the appropriate support group
• Grant physical access to hosting centers both locally and remotely
• Administer established security policy for physical access to hosting centers
• Execute programs and jobs on mainframe computers using an operator display terminal
• Control production using Automated Scheduling Systems to ensure jobs are completed within required timeframes
• Manage tape library functions, including pulling and hanging tapes for production, test batch processing, and managing off-site storage
• Prepare and submit status reports detailing system operations
• Read, comprehend, and comply with email messages in a timely manner
• Use communications tools to receive and disburse information
• Answer and make phone calls as necessary
• Communicate statuses using tools such as trouble tickets, status boards, broadcast messages, and status reports
• Review the Change Management Forward Schedule of Change and update Requests for Changes (RFCs) as needed

Requirements and Qualifications

Essential Qualifications:

• Previous experience in helpdesk, desktop support, PC technician, or data center operations
• Strong understanding of data center operations, IT support, and enterprise monitoring
• Excellent problem-solving and analytical skills
• Ability to work independently in a remote environment
• Strong communication and interpersonal skills

Preferred Qualifications:

• IT certifications, such as CompTIA certifications
• Experience with data center operations, hosting centers, and IT support
• Familiarity with enterprise monitoring tools and Automated Scheduling Systems

Skills and Competencies

To succeed in this role, you will need:

• Strong technical skills in data center operations, IT support, and enterprise monitoring
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Flexibility and adaptability in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At TEKsystems, we are committed to the growth and development of our team members. As a Data Center Operations IT Technician, you will have access to:

• Comprehensive training and onboarding program
• Ongoing learning and development opportunities
• Career advancement opportunities within the company
• Competitive salary and benefits package

Work Environment and Company Culture

We offer a dynamic and supportive work environment that values:

• Collaboration and teamwork
• Innovation and creativity
• Diversity and inclusion
• Work-life balance

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Competitive salary
• Medical, dental, and vision benefits from day one
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance (voluntary life and AD&D for employee and dependents)
• Short and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please send your updated resume and contact information to [email protected]. We look forward to reviewing your application.