Experienced Full-time Benefit Advocate - Member Services Representative for Remote Client Support

About Us:

At Businessolver, we're dedicated to delivering market-changing benefits technology and services that cater to the unique needs of our clients. Since 1998, we've been driven by a passion for creating innovative solutions that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use tools. Our team of HR professionals has crafted a culture that challenges each employee to perform at the top of their game, while having fun doing it. We're committed to maintaining an environment that protects client data and adheres to leading-class security practices.

About the Role:

We're seeking a highly skilled and customer-centric Full-time Benefit Advocate - Member Services Representative to join our remote team. As a key member of our client support team, you'll play a vital role in providing exceptional service to our clients, ensuring their benefits enrollment process is seamless and efficient. If you're passionate about delivering outstanding customer experiences, possess a strong understanding of benefits administration, and thrive in a fast-paced, technology-driven environment, we want to hear from you!

Key Responsibilities:

• Answer a broad range of inbound calls from clients in a professional, energetic, and positive manner, providing accurate and thorough responses to their inquiries and documenting call details accordingly.
• Utilize your problem-solving skills to work with members of the team to find creative solutions to complex issues, ensuring compliance in all areas of processing and completing transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution, working under general supervision following established procedures.
• Develop and maintain strong relationships with clients, providing exceptional service and support to ensure their benefits enrollment process is seamless and efficient.
• Stay up-to-date with industry developments and regulatory changes, applying this knowledge to provide expert guidance to clients and internal stakeholders.

What We're Looking For:

We're seeking a highly motivated and customer-centric individual with a strong background in benefits administration, insurance brokerage, or insurance provider experience. If you possess the following qualities, we'd love to hear from you:

• Strong customer-centric mindset, with a passion for delivering exceptional customer experiences.
• Comfortable with technology, with a willingness to learn and adapt to new systems and processes.
• Competitive, team player who strives for excellence and is committed to continuous learning and growth.
• Exceptional phone etiquette and communication skills, with the ability to effectively communicate complex information to clients and internal stakeholders.
• Strong interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.

Requirements:

• High-speed internet connection (above 20 Mbps download and 5 Mbps upload) and Ethernet cable connection.
• Reliable computer and headset, with a quiet and dedicated workspace.
• Availability to work a standard 8-hour day (Monday to Friday) with occasional overtime as needed.

Training and Development:

We're committed to providing comprehensive training and development opportunities to ensure your success in this role. Our training program will cover:

• Benefits administration and enrollment processes.
• Client communication and relationship-building skills.
• Technical skills and system training.
• Industry developments and regulatory changes.

Compensation and Benefits:

We offer a competitive hourly rate of $13.00 to $20.75 per hour, depending on your education, experience, knowledge, skills, and abilities. As a full-time or part-time benefit-eligible employee, you'll also receive a comprehensive benefits package, which includes:

• Medical, dental, and vision insurance.
• 401(k) matching program.
• Flexible paid time off and holidays.
• Professional development opportunities.

Why Join Our Team?

We're proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a Businessolver team member, you'll have the opportunity to:

• Work with a talented and passionate team of professionals.
• Develop your skills and expertise in a fast-paced, technology-driven environment.
• Make a meaningful impact on our clients' benefits enrollment process.
• Enjoy a comprehensive benefits package and competitive compensation.

How to Apply:

If you're a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application today, and let's start a conversation about how you can join our dynamic team.