Part-Time Hotel Experience Coordinator - Create Magical Moments for Disneyland Resort Guests Remotely

Join the Enchanting World of Disney: Part-Time Hotel Experience Coordinator

Are you a charismatic and guest-focused individual looking for a part-time opportunity to make a real difference in the lives of Disney enthusiasts? Do you have a passion for delivering exceptional customer service and creating unforgettable experiences? If so, we invite you to join our team as a Hotel Experience Coordinator at Workwarp, where you'll be responsible for crafting magical moments for Guests of the Disneyland Resort hotels from the comfort of your own remote workspace.

About Us: Workwarp and the Disneyland Resort

Workwarp is a dynamic company that partners with the Disneyland Resort to deliver extraordinary experiences to Guests from around the world. As a leader in the hospitality industry, we're committed to providing unparalleled service and ensuring that every Guest has a memorable stay. Our Resort Hotels operate 24/7, 365 days a year, and we're seeking a talented and flexible Hotel Experience Coordinator to join our team on a part-time basis.

Key Responsibilities: Bringing Disney Magic to Life

• Manage a high volume of requests from Guests and Cast Members via phone, email, and face-to-face interactions, responding promptly and professionally to ensure seamless experiences.
• Provide exceptional customer service by answering incoming calls, resolving requests or concerns, booking or changing itineraries/reservations, and selling in-room celebrations and activities.
• Actively promote and provide detailed descriptions of hotel experiences, amenities, benefits, and hours of operation to Guests, enhancing their stay and creating memorable moments.
• Lead and engage Guests in a variety of activities and experiences, including exciting seasonal and holiday events and activities, to foster a sense of community and wonder.
• Work independently in a fast-paced environment, staying up-to-date with changing product knowledge and policy and procedure changes to ensure accuracy and efficiency.
• Handle difficult situations with poise and professionalism, applying service recovery methods and following the Disney Standards of Guest Service to resolve issues and exceed Guest expectations.

Essential Qualifications: The Disney Difference

To succeed as a Hotel Experience Coordinator, you'll need:

• A positive, outgoing, and friendly personality that shines through in every interaction with Guests.
• Strong interpersonal, written, and verbal communication skills to effectively engage with Guests and Cast Members.
• The ability to partner with other operating departments to ensure seamless experiences and resolve issues promptly.
• Strong technical skills and the ability to work with multiple computer-based systems at once, ensuring accuracy and efficiency.
• A proven ability to handle obstacles positively and professionally, communicating problems and suggested solutions to the Manager.
• A commitment to safety and security, being cognizant of all emergency-reporting procedures and maintaining a safe and secure environment for Guests.
• The ability to remain calm and courteous in demanding and difficult Guest situations, providing exceptional service even in challenging circumstances.

Preferred Qualifications: Enhancing Your Skills

While not required, the following qualifications can enhance your success as a Hotel Experience Coordinator:

• Proficiency in Opera hotel property management system, HotSOS, Al la Carte, and Guest Service Suite, demonstrating your technical expertise and ability to navigate multiple systems.

What We Offer: A Rewarding Career with Disney

As a Hotel Experience Coordinator with Workwarp, you'll enjoy:

• A competitive hourly rate of $30.15 in California.
• A flexible part-time schedule that requires availability to work weekends, holidays, and varying shifts, including early mornings and late nights.
• Opportunities for career growth and professional development within the company.
• A dynamic and supportive work environment that fosters creativity and innovation.
• Access to a range of benefits, including medical, financial, and other perks, as part of our comprehensive compensation package.

Schedule Availability: Embracing Flexibility

Our Resort Hotels operate around the clock, and we require Hotel Experience Coordinators to be available to work a variety of shifts, including:

• Weekends and holidays.
• Early morning shifts starting as early as 5:00 am.
• Late-night shifts ending as late as 3:00 am, 4:00 am, or 5:00 am.
• A flexible schedule that adapts to changing business needs.

Ready to Join the Magic?

If you're a motivated and guest-focused individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting part-time opportunity. As a Hotel Experience Coordinator with Workwarp, you'll have the chance to create unforgettable experiences for Disneyland Resort Guests, develop your skills and expertise, and grow your career within a dynamic and supportive company. Apply now and become a part of the Disney magic!

To learn more about our benefits and compensation package, please visit: https://jobs.disneycareers.com/benefits

Don't miss this opportunity to join our team and create magical moments for Guests. Apply today!