Experienced Senior Analyst for IT Performance Reporting - Data-Driven Insights for Technology Transformation at American Airlines

Unlock a World of Possibilities with American Airlines

Join the American Airlines family and embark on a journey that takes you around the globe, fosters professional growth, and helps you become the best version of yourself. As a Senior Analyst in the IT Performance Reporting team, you'll play a vital role in driving the company's technology transformation forward. This is a unique opportunity to work remotely and be part of a dynamic team that values inclusion, diversity, and employee well-being.

About the Role

This position is part of the Technology Transformation group within the Information Technology Division, a critical component of American Airlines' strategic initiatives. As a Senior Analyst, you'll work closely with key stakeholders across the organization to enable the technology vision and mission. Your primary responsibility will be to provide analytical insights, develop and manage scorecards, and track the progress of the company's technology transformation, ultimately informing leaders and executives with data-driven recommendations.

Key Responsibilities

• Define and track performance metrics, develop scorecards, and drive improvement initiatives to enhance technology transformation
• Create reporting and models to inform decision-making and strategy, leveraging data visualization tools like Tableau and PowerBI
• Integrate and manage large data sets to provide insights and recommendations to technology and business leaders, facilitating informed decision-making
• Collaborate with data analytics teams across the organization to develop and implement strategies, forecast models, and promote "best practices" within technology and product group processes
• Complete other related projects as assigned, demonstrating flexibility and adaptability in a fast-paced environment

Qualifications and Requirements

To succeed in this role, you'll need:

Minimum Qualifications

• 3+ years of experience in an analytical role, developing dashboards and scorecards
• Proven experience using data visualization software (e.g., Tableau, PowerBI)
• Strong analytical and problem-solving skills, with the ability to think creatively and drive results

Preferred Qualifications

• Bachelor's or advanced degree in a relevant field or equivalent experience/training
• Experience developing effective reporting and scorecards for leaders and teams at all levels, including executives
• Familiarity with DevOps Research & Assessment (DORA) and other engineering metrics
• Experience working with agile development teams

Skills and Competencies

To excel as a Senior Analyst, you'll need:

• Excellent analytical and problem-solving skills, with the ability to drive results in a fast-paced environment
• Strong communication and collaboration skills, with the ability to work effectively across diverse stakeholder groups
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Knowledge of data visualization tools and techniques
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Strong customer service skills, with a focus on delivering high-quality work on time

Career Growth and Benefits

At American Airlines, you'll have access to a range of benefits and opportunities that support your professional growth and well-being. These include:

• Travel perks: Explore the world with discounted travel rates for you, your family, and friends
• Health benefits: Comprehensive health, dental, prescription, and vision coverage, as well as virtual doctor visits and flexible spending accounts
• Wellness programs: Resources and support to help you maintain a healthy work-life balance
• 401(k) program: Company contributions available after one year of service
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Company Culture

At American Airlines, we value inclusion and diversity, striving to create a work environment that's welcoming and inclusive for all employees. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse global customer base.

Why Join American Airlines?

If you're a motivated and analytical professional looking for a challenging and rewarding role, American Airlines is the perfect place to be. As a Senior Analyst in the IT Performance Reporting team, you'll play a critical role in driving the company's technology transformation forward, working with a talented team of professionals who are passionate about delivering exceptional results. With a range of benefits, opportunities for growth, and a commitment to inclusion and diversity, American Airlines is the ideal place to build a successful and fulfilling career.

Ready to take the next step? Apply now and join our team of talented professionals!