Senior Staff Operations Engineer - Remote - Driving Observability, Automation, and Technical Excellence at Airbnb's BizTech Department

Unlock Your Potential as a Senior Staff Operations Engineer at Airbnb

Airbnb is on a mission to create a world where anyone can belong anywhere, and they're looking for a seasoned Senior Staff Operations Engineer to join their BizTech department. As a key member of the Global Operations team, you will play a vital role in shaping the company's technology strategy, driving operational efficacy, and fostering innovation. If you're a motivated and experienced professional with a passion for observability, automation, and technical excellence, we encourage you to apply for this exciting opportunity.

About the Company and Role

Airbnb's BizTech department is the backbone of the company's technical infrastructure, providing reliable internal systems, innovative products, and technical support to empower the business and its people. The Global Operations arm of BizTech manages production services in the corporate environment, and as a Senior Staff Operations Engineer, you will be responsible for driving technology strategy, developing solutions, and resolving complex issues.

This role is a unique opportunity to make a significant impact on the company's operations, collaborating with cross-functional teams to establish and maintain service level objectives and indicators, and contributing to the overall efficiency and security of Airbnb's services. You will lead the planning of operations architecture for the next 1-3 years, connecting disparate systems in production to improve compatibility and stability.

Key Responsibilities

• Drive technical strategy and discussions, collaborating with Operations peers and cross-functional BizTech teams to build operations solutions for observability and automation.
• Own the BizTech Observability platform vision, strategy, and roadmap, leveraging your infrastructure and software architecture expertise to ensure successful execution.
• Collaborate with various BizTech engineering teams to establish and maintain service level objectives and indicators, contributing to the overall efficiency and security of Airbnb's services.
• Lead the planning of operations architecture for the next 1-3 years, connecting disparate systems in production to improve compatibility and stability.
• Identify and rectify persistent issues reported, through scalable automated solutions, enhancing operational performance and productivity.
• Spearhead the development and upkeep of testing and monitoring tools, ensuring the continuous operation of all automation platforms.
• Verify post-mortems, conduct root-cause analysis, and implement corrective actions to ensure the quality and reliability of BizTech services.
• Participate in an on-call rotation, addressing and leading resolution of high-severity incidents related to production services, taking on a double role as an incident commander and operations engineer.

Essential Qualifications

To be successful in this role, you should have:

• 15+ years of combined experience in IT Operations, Site Reliability, Observability, Infrastructure, Software Development, AIOps, and architecture.
• Proven experience with Software Development Lifecycles, including infrastructure as code, configuration management, distributed version control system, and continuous delivery technology processes.
• Proficiency in complex corporate infrastructure environments, particularly in Cloud technologies like AWS, with a focus on automation and observability.
• Good understanding of networking (e.g., Cisco, Palo Alto), systems (e.g., Chef, Terraform, Jenkins, Kubernetes), applications, and SaaS technologies.
• Proven expertise in leading across various teams and organizations on large-scale, technically complex, and ambiguous projects.
• Coding proficiency in Python or Go.
• Primary developer experience for API integrations and event-driven architecture (AWS Lambda/SQS architecture).

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience with open telemetry and tracing tools.
• Knowledge of CI/CD pipelines and logging pipelines.
• Familiarity with monitoring and alerting frameworks.

Skills and Competencies

To excel in this role, you should possess:

• Strong technical leadership and collaboration skills.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong understanding of technical debt and its impact on the business.

Career Growth Opportunities and Learning Benefits

As a Senior Staff Operations Engineer at Airbnb, you will have the opportunity to:

• Develop and enhance your technical skills in a dynamic and innovative environment.
• Collaborate with cross-functional teams to drive technical excellence.
• Lead large-scale projects and contribute to the company's technical strategy.
• Participate in on-call rotations and incident command roles, developing your problem-solving and leadership skills.

Work Environment and Company Culture

Airbnb is committed to fostering a culture of inclusion and belonging, with a focus on diversity, equity, and inclusion. As a remote-eligible role, you will have the flexibility to work from anywhere, while still being connected to the company's mission and values.

Compensation, Perks, and Benefits

Airbnb offers a competitive salary and benefits package, including:

• A comprehensive compensation package.
• Opportunities for professional growth and development.
• A flexible and remote-friendly work environment.
• Access to a range of benefits, including health insurance, retirement plans, and employee assistance programs.

Conclusion

If you're a motivated and experienced Senior Staff Operations Engineer looking to drive technical excellence and make a significant impact at Airbnb, we encourage you to apply for this exciting opportunity. With its commitment to inclusion, diversity, and innovation, Airbnb is the perfect place to unlock your potential and take your career to the next level.

Ready to apply? We can't wait to review your application!