Experienced Customer Service Representative - Join Our Team at Ski Butlers Vail & Beaver Creek for a Season of Legendary Service, Flexible Scheduling, and Unlimited Skiing!

Welcome to Ski Butlers: Where Passion Meets Purpose

At Ski Butlers, we're not just a company - we're a community driven by a shared love for the mountains. As the global leader in ski and snowboard rental delivery, we've been making waves in the industry since 2004, servicing over 50 resorts across North America and Europe. Our headquarters in Park City, UT, is the hub for our operations, but we're now looking for talented individuals to join our team at Vail & Beaver Creek. If you're passionate about delivering exceptional service, embracing a culture of fun and teamwork, and being part of something bigger than yourself, we want to hear from you!

About the Role: Customer Service Representative

We're on the hunt for customer service representatives who embody our core values of Service, Simple, Purposeful, Curious, and Give. As a Customer Service Representative at Ski Butlers Vail & Beaver Creek, you'll be the face of our company, delivering legendary service to our guests and making their ski experience truly unforgettable. This is a part-time opportunity with flexible scheduling, allowing you to enjoy the mountains on your own terms.

Key Responsibilities

As a Customer Service Representative, your core responsibilities will include:

• Interacting with our customers by delivering equipment rentals to their accommodations, setting clear expectations, and providing support throughout their stay.
• Picking up equipment after our guests' final day on the mountain, ensuring a seamless experience.
• Maintaining our equipment and vans, including gas-ups, washing, and interior cleaning.
• Packing orders for future deliveries, performing basic ski tuning and waxing, and keeping our shop organized and clean.
• Restocking vans with extra equipment and answering/making calls to our customers.

What We're Looking For

While prior experience is not required, we're looking for individuals who are:

• Passionate about delivering exceptional customer service.
• Able to work in a fast-paced environment with multiple responsibilities.
• Team players who embody our core values.
• Flexible and able to adapt to changing circumstances.

Essential Qualifications:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic knowledge of skiing/snowboarding (not required but a plus).
• Reliable transportation and a valid driver's license.

Preferred Qualifications:

• Previous customer service experience.
• Knowledge of ski equipment and rentals.
• Experience working in a fast-paced, dynamic environment.

Skills and Competencies

To succeed in this role, you'll need:

• Strong problem-solving and conflict resolution skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent time management and organizational skills.
• A positive, can-do attitude and a willingness to learn.

Career Growth Opportunities and Learning Benefits

At Ski Butlers, we're committed to helping our team members grow and develop. As a Customer Service Representative, you'll have the opportunity to:

• Develop your customer service skills and gain industry knowledge.
• Work with a talented team of professionals who are passionate about their work.
• Take on new challenges and responsibilities as you grow with our company.

Work Environment and Company Culture

Our culture is built on a foundation of fun, accountability, and teamwork. We're a company that values:

• Exceptional service and a customer-centric approach.
• Simplicity and efficiency in everything we do.
• Purpose and meaning in our work.
• Curiosity and a willingness to learn and grow.
• Giving back to our local communities.

As a team member, you'll be part of a dynamic and supportive environment that encourages collaboration, creativity, and innovation.

Compensation, Perks, and Benefits

We're offering a competitive compensation package that includes:

• A base wage of $18/hour, plus tips (average wage including credit card tips was between $25 - $33 per hour in the 22/23 season).
• An Alterra Mountain Company ski pass on your start date, providing unlimited skiing to Steamboat, Winter Park, Mammoth, Palisades, Solitude, and more.
• 401K benefit and match for all staff members over 21 years old.
• Flexible scheduling and part-time hours.

Join Our Team and Make a Difference

If you're passionate about delivering exceptional service, embracing a culture of fun and teamwork, and being part of something bigger than yourself, we want to hear from you! Apply now to join our team at Ski Butlers Vail & Beaver Creek and become part of a community that shares your love for the mountains. Don't miss out on this opportunity to spend a winter in the mountains, make lifelong friendships, and create unforgettable memories with our customers. Apply today and let's get started on this exciting journey together! Apply for this job