Experienced Weekend Intake Specialist - Remote Customer Service and Call Center Role in Personal Injury Law with Competitive Salary and Generous Benefits

Join the Team at Edgar Snyder & Associates: Making a Difference in the Lives of Injured People

At Edgar Snyder & Associates, we are dedicated to helping victims and making a positive impact in our community. With over 75,000 injured people represented and over a billion dollars recovered on behalf of our clients, we are a leading law firm in personal injury cases. Our team is built on a foundation of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism. We are now seeking a highly skilled and compassionate Weekend Intake Specialist to join our Intake team on a remote basis.

About the Role: Weekend Intake Specialist

This is an exciting opportunity for an experienced Intake Specialist or Call Center Representative to join our successful and high-functioning team. As a Weekend Intake Specialist, you will play a critical role in handling incoming calls and new client intakes in various areas of law, including Personal Injury, Workers Compensation, Medical Malpractice, Employment Law, and Social Security.

Key Responsibilities:

• Handle incoming calls and new client calls for evaluation, ensuring prompt and professional responses to client inquiries.
• Complete new client intakes and screen potential clients, resolving actions to complete missing or unknown information and forwarding all calls to the appropriate attorney (phone or email).
• Track and respond to callers professionally, focusing on customer service and obtaining all needed data for proper referral actions, including accurate completion of the Call Sheet.
• Demonstrate excellent phone etiquette and outstanding customer service skills, with the ability to work effectively in a team environment and assist others in the department to accomplish daily tasks.
• Complete assigned work in a timely manner to build positive relationships with clients and internal stakeholders.

Requirements and Qualifications:

Essential Qualifications:

• Previous experience working in a customer service or customer-facing role, preferably in a law firm or call center atmosphere.
• Availability to work a daylight, four-day schedule that includes weekends (Friday, Saturday, Sunday, Monday).
• Strong computer skills, including MS Office applications and other database entry software.
• Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail.
• Strong multitasking, time management, and organizational skills are necessary.
• Conveys confidence and professionalism through all forms of internal and external communication.

Preferred Qualifications:

• Demonstrated experience answering phones in a law firm or call center atmosphere.
• Experience working in a fast-paced environment with a high volume of calls.
• Familiarity with personal injury law and procedures.

What We Offer:

Competitive Compensation and Benefits:

We offer a competitive salary and a generous benefits package, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities

Career Growth Opportunities and Learning Benefits:

At Edgar Snyder & Associates, we are committed to the growth and development of our employees. As a Weekend Intake Specialist, you will have opportunities to:

• Develop your skills in customer service and call center operations
• Learn about personal injury law and procedures
• Advance your career within the company

Work Environment and Company Culture:

Our company culture is built on a foundation of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism. We value our employees and strive to create a work environment that is:

• Supportive and collaborative
• Fast-paced and dynamic
• Focused on client satisfaction

How to Apply:

If you are a motivated and compassionate individual with a passion for customer service and personal injury law, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will be in touch to discuss your qualifications further.

Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.