Experienced Senior Data Architect – Voice of the Customer (VOC) Methodology Transformation and Innovation
About American Express
At American Express, we're committed to delivering exceptional customer experiences that exceed expectations. With a rich history spanning over 170 years, we've established ourselves as a leader in the financial services industry, renowned for our innovative products, services, and solutions. Our mission is to help our customers succeed financially by delivering world-class products, benefits, and services that meet their evolving needs.About the Role
We're seeking an experienced Senior Data Architect to join our team and play a pivotal role in transforming and innovating our Voice of the Customer (VOC) methodology. As a key member of our Customer Listening Team, you'll be responsible for assisting in the improvement and preservation of our VOC technique, sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted through Qualtrics. This is an exciting opportunity to work closely with product and process owners, subject matter specialists from Qualtrics, and our Agile team in Technology to drive innovation and deliver exceptional customer experiences.Key Responsibilities
As a Senior Data Architect, your key responsibilities will include:- Collaborating closely with utility teams to outline, develop, and capture business needs.
- Growing knowledge of Voice of the Customer methods and leveraging them to outline and transform data within the Cornerstone Large Data Platform.
- Designing and building robust data model architecture to aid in fulfilling statistical processing and standardized metric definitions.
- Providing big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels.
- Offering pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems.
- Powering customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools.
- Proactively identifying and automating repetitive tasks to improve best and efficiency.
- Working closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease to quit technique.
Essential and Preferred Qualifications
To be successful in this role, you'll need:- Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data pushed tasks for a span of no less than 3+ years.
- Energetic collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables.
- Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups.
Skills and Competencies Required for Success
To excel in this role, you'll need to possess:- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong attention to detail and quality assurance.
- Ability to adapt to changing requirements and priorities.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to helping our colleagues grow and develop their careers. As a Senior Data Architect, you'll have access to:- Competitive base salaries and bonus incentives.
- Assistance for economic-well-being and retirement.
- Flexible working model with hybrid, onsite, or digital preparations depending on position and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location).
- Free and confidential counseling aid through our Wholesome Minds application.
- Career improvement and education opportunities.
Work Environment and Company Culture
At American Express, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in:- Empowering our colleagues to succeed.
- Fostering a culture of innovation and creativity.
- Encouraging open communication and collaboration.
- Providing opportunities for growth and development.