Medical Billing Customer Experience Team Lead | Cloud Campus (work from home)

Are you a highly motivated and experienced professional with a passion for delivering exceptional customer experiences in the medical billing industry? Do you have a strong background in denial management, pre-reg, auth, and patient financial contact center functions? If so, we invite you to join our dynamic team at Teleperformance as a Medical Billing Customer Experience Team Lead.

About Teleperformance

Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with TP

At Teleperformance, we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and expertise
• Competitive Wages to recognize your hard work and dedication
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
• Paid Time Off to recharge and spend time with loved ones
• Employee wellness and engagement program to support your physical and mental health

Purpose

As a Medical Billing Customer Experience Team Lead, you will be responsible for providing various support within the medical billing department related to all medical payers to work on end-to-end RCM (Revenue Cycle Management) for collecting pending payment. This position involves collecting and managing accounts, following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims when appropriate, and following up on all denials to ensure reprocessing and payment in a timely manner. You will be expected to exhibit professionalism and trustworthiness, with excellent communication and negotiation skills, as well as the ability to work independently.

Your Responsibilities

As a Medical Billing Customer Experience Team Lead, your key responsibilities will include:

• Providing superior service and attention to detail in Pre-Reg, Auth, AR Denials, and Patient Financial Contact center functions
• Supporting the execution and achievement of functional areas and company goals to better care for the front lines
• Collaborating with internal departments to resolve issues related to all tasks and assignments supporting the business
• Serving as the primary contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries
• Utilizing software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting
• Organizing and executing tasks and activities with urgency and in accordance with managers' delegated assignments
• Resolving issues related to Auth/Pre-Reg, AR Denials, patient, and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns
• Providing excellent customer service to patients and insurance representatives

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• A minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process
• Proficiency in EPIC software
• Knowledge of Denial Management, Pre-Reg, Auth, and PFCC (Patient Financial Contact Center)
• Understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement
• Knowledge of how Government/Commercial payers reimburse
• Excellent oral and written communication skills
• Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.)
• Ability to work independently to effectively and efficiently perform assigned duties
• Ability to maintain a high level of ethics, and a courteous and professional demeanor
• Ability to multi-task, establish, and meet deadlines
• Typing/data entry at a minimum of 40 wpm

Be Part of Our TP Family

At Teleperformance, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences in the medical billing industry, we invite you to join our dynamic team at Teleperformance. Apply now to become a Medical Billing Customer Experience Team Lead and take the first step towards a rewarding career with our company. Apply Job! For more such jobs please click here! Apply for this job