Manager, Customer Solutions Architect - blithequark Software - Empowering Digital Transformation through Technical Expertise and Customer-Centric Innovation

Unlock Your Career Potential at blithequark

At blithequark, we're revolutionizing the way businesses operate in the digital age. As a pioneer in embracing the public cloud and operating in a complex, highly regulated environment, we've built a robust engineering organization, re-architected our applications and data platforms, and harnessed the power of machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're committed to sharing our expertise with the world.

About the Role

We're seeking a highly motivated, customer-centric Manager, Customer Solutions Architect to join our blithequark Software team. As a trusted advisor and customer ambassador, you'll play a critical role in shaping the technical and business outcomes for our customers, while driving growth and innovation in our software business. If you're an entrepreneurial-minded individual with a passion for technology and customer satisfaction, we encourage you to apply.

Key Areas of Focus

• Trusted Advisor: Serve as the front line for customer tech, product, and cyber needs, while solutioning product-specific improvements.
• Customer Ambassador: Represent the voice of the customer in internal discussions and working groups, ensuring their needs are met and exceeded.
• Demonstrate Value: Identify the best solutions that bring value to our customers, and drive architecture/design reviews focused on business requirements.
• Thought Leadership: Leverage research and customer solutioning experiences to build and share thought leadership both internally and externally.
• Subject Matter Experts: Develop deep understanding of our products and technology domains to advise customers, solve complex problems, and identify areas for improvement.
• Pre-Sales & Post-Sales: Serve customers predominantly in the Pre-Sales stages, while also supporting Post-Sales stages for unique requests and solutions.
• Solution Oriented: Focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at our disposal.
• Channel Partnership: Collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props.

Key Responsibilities

• Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and overall customer experience.
• Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
• Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, and customer tech research.
• Serve as a knowledge resource and escalation point for coworkers and customers, autonomously working through complex situations and ambiguous environments.
• Lead cross-functionally to achieve organizational objectives, including attainment of targets for customer solution needs, product fit, product growth, and evolvement.
• Drive high customer satisfaction through data-driven solutions and proactive approaches.
• Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
• Conduct periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
• Develop and maintain technical support procedures and policies, building credibility and trust within the team and with business customers and stakeholders.
• Drive architecture/design reviews for customers focused on business requirements, designing, planning, and managing architectural projects as needed.
• Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
• Work with business partners, architects, and other groups to identify technical and functional needs of systems, determining priority of needs.
• Stay current with new technology options and products, evaluating which ones would be a good fit for customers or for blithequark to develop.

Qualifications and Requirements

Basic Qualifications

• Bachelor's degree or military experience
• At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
• At least 3 years of experience working with cross-functional teams
• At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
• At least 2 years of experience with design, implementation, or consulting experience of distributed applications

Preferred Qualifications

• Master's Degree in Computer Science, Engineering, Information Technology
• High level of comfort communicating effectively across internal and external organizations
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
• 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking

What We Offer

At blithequark, we offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Our compensation package includes a competitive salary, performance-based incentive compensation, and long-term incentives. We're committed to diversity and inclusion in the workplace, and we're an equal opportunity employer.

Why Join blithequark?

By joining blithequark, you'll become part of a team that's shaping the future of banking and financial services. You'll have the opportunity to work on cutting-edge technologies, collaborate with talented professionals, and drive innovation in our software business. Our entrepreneurial culture encourages bold ideas, creativity, and collaboration, providing a dynamic and supportive environment for you to grow and thrive.

Ready to Take the Next Step?

If you're a motivated, customer-centric professional with a passion for technology and innovation, we encourage you to apply for this exciting opportunity. As a Manager, Customer Solutions Architect at blithequark, you'll play a critical role in driving growth, customer satisfaction, and technical excellence. Join our team and unlock your career potential today!