Experienced Work From Home Customer Service Representative - Life-Saving Mission Support at blithequark

Join the Life-Saving Mission at blithequark

Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a role that allows you to support a life-saving mission from the comfort of your own home? Look no further than blithequark, where we're seeking a dedicated and compassionate Customer Service Representative to join our team.

As a Customer Service Representative at blithequark, you will play a critical role in interacting with the public on an individual basis to gain commitment to support our life-saving mission. This is a unique opportunity to work 40 hours per week from home, using your excellent communication skills to make a positive impact on people's lives.

About blithequark

blithequark is a leading organization dedicated to saving lives through its vital work. Our mission is to provide a safe and reliable supply of blood to patients in need, and we're committed to making a positive impact on our communities. By joining our team, you'll be part of a dynamic and supportive work environment that values its employees and offers opportunities for growth and development.

Key Responsibilities

As a Customer Service Representative at blithequark, your primary responsibilities will include:

• Calling donors on assigned lists to gain commitment for donation
• Meeting calls per hour standards and consistently meeting all monthly performance metrics
• Following scripts and talking points as directed, and leaving quality recorded messages with accurate information
• Scheduling donor procedure appointments in accordance with donor commitment
• Recording information in a neat, accurate, and timely manner
• Making follow-up and reminder calls, and answering incoming calls, routing and assisting callers as appropriate
• Educating donors about automated donation procedures and working to gain commitment for the donor to "power up" and donate through an automated procedure
• Maintaining confidentiality with regard to all medical and other private donor, client, and business information
• Maintaining and updating donor call profiles through accurate data entry
• Routing medical questions through appropriate channels, and maintaining a high standard of integrity and confidence in all communication with donors
• Complying with all applicable compliance, safety directives, and regulations
• Assisting in the training of paid and volunteer staff when needed

Requirements and Qualifications

To be successful in this role, you'll need:

Essential Qualifications:

• A high school diploma or equivalent
• A pleasant voice and professional manner
• The ability to effectively communicate and speak clearly to the public over the phone
• Home internet and cell phone (blithequark will provide a computer for work purposes)

Preferred Qualifications:

• One year of previous experience in customer service or telemarketing
• Flexibility to work unscheduled or long hours in response to a crisis or special blood needs

What We Offer

At blithequark, we're committed to providing our employees with a supportive and rewarding work environment. Here are just some of the benefits and perks you can expect:

• Competitive pay based on education and/or experience
• $500 bonus after 6 months and $1,000 bonus after 1 year
• Comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Life insurance and long-term disability
  • 401(k) plan
  • Paid-time off and holiday pay
• $5,000 annual tuition reimbursement

Work Environment and Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Here are just a few highlights:

• Opportunity to work from home 40 hours per week
• Flexible scheduling, with rotating Saturdays
• Collaborative and supportive team environment
• Opportunities for growth and development

Career Growth and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. Here are just some of the opportunities you can expect:

• Comprehensive training program
• Ongoing coaching and feedback
• Opportunities for advancement and professional growth

How to Apply

If you're passionate about making a difference in people's lives and have a strong desire to support a life-saving mission, we encourage you to apply for this exciting opportunity at blithequark. Please click the link below to learn more and apply:

Don't miss this chance to join our team and make a positive impact on people's lives. Apply today!