Experienced Technical Support Engineering Professional - Azure High Performance Computing (HPC) and Cloud Infrastructure Expert

Introduction to Microsoft and the Role

Microsoft, a global leader in technology, is seeking an experienced Technical Support Engineering professional to join its Customer Experience & Success (CE&S) organization. As a Technical Support Engineering - Azure High Performance Computing (HPC) expert, you will have the opportunity to leverage your technical skills and expertise to solve complex problems and deliver exceptional support to Microsoft's strategic enterprise customers. With a strong focus on customer satisfaction, innovation, and collaboration, this role offers a unique chance to make a significant impact and grow your career with a leading technology company.

About the Customer Experience & Success Organization

The Customer Experience & Success organization is responsible for designing and implementing Microsoft's end-to-end customer experience strategy. Within CE&S, the Customer Service & Support (CSS) organization is dedicated to building trust and confidence with customers and partners by delivering seamless support experiences. As a member of the CSS team, you will be part of a geographically distributed group of talented professionals who share a passion for solving complex issues and delivering exceptional customer experiences.

Key Responsibilities

As a Technical Support Engineering - Azure HPC expert, your key responsibilities will include:

• Building business relationships with key customer contacts and Technical Account Managers to enhance trust and deliver exceptional support experiences
• Quickly identifying and resolving customer issues specific to Azure HPC Infrastructure or the Azure Platform
• Collaborating with Engineering and HPC platform groups to resolve complex technical issues and improve customer outcomes
• Developing tools and scripts to automate troubleshooting activities and improve support efficiency
• Testing and vetting new technology in support of Azure HPC efforts and providing feedback to engineering teams
• Contributing to internal and external documentation regarding HPC system software and internet directory services software
• Embodying Microsoft's culture and values, including a growth mindset, innovation, and collaboration

Qualifications and Requirements

To be successful in this role, you will need:

• 5+ years of technical support, technical consulting experience, or information technology experience
• OR a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field AND 3+ years of technical support, technical consulting experience, or information technology experience
• Experience supporting HPC in a Linux environment
• Ability to meet Microsoft, customer, and/or government security screening requirements

Preferred qualifications include:

• Microsoft Technology Certifications
• Familiarity with HPC schedulers, MPI libraries, and programming
• Experience administering Linux (boot process, file systems, network device, and protocol configuration)
• Cloud Core Platform (Compute, Storage) experience
• Familiarity with Security and OS Internals concepts (Linux and/or Windows)
• Understanding of Virtualization concepts and virtual system administration
• Managing HPC clusters on-premises or on Cloud
• In-depth knowledge of TCP/IP networking and related protocols, InfiniBand

What We Offer

As a Technical Support Engineering - Azure HPC expert at Microsoft, you can expect:

• A competitive salary range of $80,900 - $162,200 per year (or $105,300 - $176,900 per year in the San Francisco Bay area and New York City metropolitan area)
• Opportunities for career growth and professional development in a rapidly expanding organization
• Access to a comprehensive panel of experts and the opportunity to work directly with engineering teams
• A collaborative and dynamic work environment with a growth mindset and a focus on innovation
• A range of benefits and perks, including flexible work arrangements, health and wellness programs, and opportunities for learning and development

Our Culture and Values

At Microsoft, we are committed to creating a culture of inclusion where everyone can thrive. We value diversity, equity, and inclusion, and we are dedicated to creating a workplace where all employees feel valued, respected, and empowered to contribute their best work. Our culture is built on a foundation of respect, integrity, and accountability, and we strive to create an environment where everyone can grow, learn, and succeed.

How to Apply

If you are a motivated and experienced technical support professional with a passion for Azure HPC and cloud infrastructure, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Employment Opportunity

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact us.