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Experienced Manager of Strategic Relationship Management – Global Account Leadership and Revenue Growth in Travel Industry

Worldwide Salaried Open

Join the Amex GBT Team: Where Travel Meets Innovation and Excellence

Amex GBT is a dynamic and forward-thinking company that harnesses the power of travel as a force for good. We're on a mission to make a positive impact on the travel industry, and we're looking for talented professionals like you to join our team. As a Manager of Strategic Relationship Management, you'll play a pivotal role in driving growth, profitability, and client satisfaction in our global account management portfolio.

About the Role

The Manager of Strategic Relationship Management is a senior leadership position that requires a unique blend of strategic thinking, business acumen, and interpersonal skills. You'll be responsible for leading innovative account management strategies, growing non-transactional revenue, and deepening client relationships within a portfolio of global multi-national accounts.

Key Responsibilities:

  • Develop and execute strategic account plans to drive growth, profitability, and client satisfaction
  • Build and maintain strong relationships with clients, understanding their business needs and identifying opportunities to add value
  • Lead cross-functional teams to deliver innovative solutions, leveraging Amex GBT's value proposition and technology
  • Analyze market trends, competitor activity, and client needs to inform strategic decision-making
  • Drive revenue growth through consultative selling, premium revenue, and new business opportunities
  • Manage and optimize client profitability, including pricing strategies and cost management
  • Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations
  • Enhance the Amex GBT value proposition through policy consultation, research, and technology road mapping

What We're Looking For

We're seeking a highly experienced and skilled professional with a proven track record in global account management, client relationship management, and revenue growth. The ideal candidate will possess:

Essential Qualifications:

  • 5+ years of global account/client management experience with strong proven people leadership skills
  • Travel industry experience is strongly preferred
  • Previous customer/client-facing experience and client relationship management skills with global clients
  • Proven track record of delivering a data-driven, analytical approach to client travel programs
  • Consultative selling skills, with demonstrated success growing client revenue and profitability
  • Excellent communication, presentation, and influencing skills, with the ability to present complex ideas to C-Suite executives

Preferred Qualifications:

  • Previous global service delivery/account implementations experience
  • Proven innovative problem-solving abilities and decision-making skills
  • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions
  • Experience with RFP management and negotiations
  • Proficient and comfortable with using various software platforms, including PowerPoint, Excel, Word, and Salesforce

Career Growth Opportunities and Learning Benefits

At Amex GBT, we're committed to helping our colleagues achieve success and grow their careers. We offer:

  • Global tuition assistance and access to over 20,000 courses on our learning platform
  • Leadership courses and new job openings available to internal candidates first
  • Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, and parental leave
  • Travel perks, including deals from major travel providers
  • Wellbeing resources to support mental and emotional health

Work Environment and Company Culture

We strive to create an inclusive and collaborative culture where your voice is valued. Our work environment is:

  • Remote-based, with flexible work arrangements
  • Dynamic and fast-paced, with opportunities to make a meaningful impact
  • Committed to diversity, equity, and inclusion, with global Inclusion Groups and initiatives

Compensation and Benefits

We offer a competitive compensation package, including:

  • A salary range of $70,000 to $140,000, depending on experience and location
  • Annual Incentive Award plan or Sales Incentive Plans
  • Equity Incentive Plan, designed to align participants' interests with those of shareholders
  • Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, and parental leave

How to Apply

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, please submit your application today. Don't worry about "checking every box" – we're looking for talented professionals who can bring a unique perspective and skillset to our team.

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Equal Opportunity Employer

Amex GBT is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified individuals with disabilities and provide reasonable accommodation to ensure equal access to our hiring process.

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