Manager - Site Reliability Engineering: Leading Technical Teams to Deliver Scalable, Secure, and Highly Available Digital Experiences at Disney Experiences

Transforming Guest Experiences through Technology and Innovation

At Disney Experiences, we're not just building technology - we're crafting immersive experiences that bring magic to life for millions of guests worldwide. As part of the Technology & Digital team within Commerce Shared Services, we're seeking a seasoned Manager - Site Reliability Engineering to lead our technical teams in delivering exceptional service levels, reliability, and scalability across our digital platforms.

About Us

Disney Experiences is the heartbeat of The Walt Disney Company's most iconic vacation brands, including Disney's Parks & Resorts, Disney Cruise Line, Aulani, and Disney Vacation Club. Our Technology & Digital team is responsible for creating seamless, end-to-end digital and physical guest experiences across Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as driving innovation in MyDisneyExperience and Hey, Disney!

The Role: Manager - Site Reliability Engineering

As a Manager - Site Reliability Engineering, you'll lead a high-performing team of site reliability engineers, guiding them in defining, measuring, and improving service levels for our applications and services. You'll be instrumental in shaping our DevOps practices, driving the adoption of observability principles, and ensuring the reliability, security, and performance of our digital experiences.

Key Responsibilities

• Oversee financial management, budgeting, and forecasting for your team, ensuring accurate billing processes and contributing to organizational objectives.
• Manage the optimal mix of cast members, contractors, and managed services to support required work, collaborating with the vendor management team.
• Lead your team in Jira and maintain documentation in Confluence, ensuring seamless project management and knowledge sharing.
• Drive the evolution of DevOps practices, guiding your team in leveraging observability to enhance service reliability and performance.
• Develop and manage mutually agreeable service levels with development teams for critical business applications.
• Consult, design, build, and support development pipelines, automate infrastructure and operations, and engineer high-reliability solutions to secure company data.
• Foster technical growth and expertise within your team, focusing on Amazon Web Services and Google Cloud Platform for container, virtualization, and serverless workloads.
• Develop and advocate strategic directions for reliability, observability, and recovery, bringing practical knowledge on systems, network, operational excellence, and application stability.
• Engage in estimation and planning across the organization, providing technical recommendations and feedback to deliver on-time and in-scope projects.
• Stay ahead of industry trends, assessing new technologies to inform strategic decision-making and recommendations.

Essential Qualifications

• Minimum 8 years of related work experience in site reliability engineering, technical leadership, or a similar role.
• Demonstrated leadership in implementing observability principles across complex systems and environments, fostering a culture of reliability and resilience.
• Extensive experience with modern software delivery tools, including GitHub, GitLab, Harness.io, LaunchDarkly, AWS Code Deploy, and Azure DevOps.
• Proficiency in designing and managing highly scalable and resilient infrastructure using configuration management and orchestration tools like Terraform, Cloud Formation, Ansible, and Chef.
• Outstanding communication and leadership abilities, with a proven track record of driving team growth and excellence.
• A visionary who motivates teams to excel and fosters creativity, driving innovation and continuous improvement.
• An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging.
• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or a comparable field of study, and/or equivalent work experience.

Preferred Qualifications

• Experience leveraging AI for predictive insights, driving measurable continuous improvement in system reliability.

What We Offer

At Disney Experiences, we're committed to providing a work environment that's as rewarding as it is challenging. As a Manager - Site Reliability Engineering, you'll enjoy:

• A competitive salary and benefits package.
• Opportunities for career growth and professional development within a dynamic, innovative team.
• A culture that values diversity, inclusion, and creativity.
• Access to cutting-edge technologies and tools.
• A collaborative, supportive work environment that encourages work-life balance.

Join Our Team

If you're a seasoned technical leader with a passion for delivering exceptional digital experiences, we want to hear from you. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to the magic of Disney Experiences.

Apply now and become part of a team that's shaping the future of entertainment and technology.