[Remote] Telemetry Engineering Operations Manager

Note: The job is a remote job and is open to candidates in USA. Microsoft is one of the largest enterprise service companies in the world, and they are seeking a Telemetry Engineering Operations Manager for their Telemetry Engineering team. This role is crucial in managing telemetry-related requests across various domains, ensuring processes are scalable and standardized while collaborating with engineering leads and stakeholders to enhance telemetry reliability and compliance.

Responsibilities

• Lead Intake and Triage Processes: Design and manage structured intake paths for telemetry-related requests, distinguishing between known operational cases and complex engineering asks. Ensure efficient routing to appropriate teams and reduce ambiguity in request handling.
• Own Operational Handoffs and Escalations: Oversee the transition of telemetry issues from engineering to operations, particularly in scenarios like data drift or loss. Ensure timely escalation, follow-through, and resolution tracking across service owners and stakeholders.
• Drive Service Onboarding and Stakeholder Engagement: Manage onboarding workflows for partner teams such as Infrastructure and Configuration Engine (ICE) and Operations Substrate (OPS Sub), building operational muscle and fostering collaboration. Capture lessons learned to improve future onboarding efforts.
• Monitor Backlog and Service Level Agreement (SLA) Performance: Track intake volumes, backlog age, and SLA adherence across telemetry request queues. Develop dashboards and reporting mechanisms to surface trends and inform leadership decisions.
• Standardize and Document Operational Models: Create and maintain playbooks and SOPs that define prioritization models, escalation paths, and ownership boundaries. Ensure these models are externally communicable and scalable as the team expands its scope.
• Support Strategic Initiatives and Dependency Management: Coordinate delivery of strategic projects like heartbeat monitoring, ensuring external dependencies are tracked, escalated, and resolved. Report progress and risks to leadership with transparency.
• Enable Knowledge Management and Process Improvement: Address gaps in data cataloging, request tracking, and historical context by implementing centralized knowledge systems. Promote continuous improvement through retrospectives and stakeholder feedback.

Skills

• Master's Degree in Statistics, Mathematics, Computer Science or related field OR 7+ years of experience in software development lifecycle, large-scale computing, modeling, cyber security, anomaly detection, security operations center (SOC) detection, threat analytics, security incident and event management (SIEM), and information technology (IT) operations.
• 3+ years people management experience.
• 6+ years of experience in operations, program management, or engineering roles with a focus on telemetry, automation, or data systems.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations.
• Proven experience with telemetry pipelines, data cataloging, and enrichment workflows. Familiarity with platforms like MS Shield, Vanquish, HostIDS, and Geneva is highly beneficial.
• Ability to design scalable intake and triage processes, develop SOPs, and maintain operational playbooks. Experience in translating complex workflows into clear, customer-facing documentation is essential.
• Demonstrated success in managing cross-functional handoffs and collaborating with engineering, product, and operations teams. Should be able to clarify ownership boundaries and drive alignment across teams.
• Understanding of persona-based access models, data entitlement reviews, and privacy approval workflows. Experience in managing sensitive data requests and ensuring compliance with organizational standards is critical.
• Experience in backlog tracking, SLA adherence, and intake volume analysis. Ability to surface trends and risks through dashboards and reporting tools.
• Effective communication, adaptability, and leadership skills. Should be able to mentor others, elevate team outcomes, and contribute to a culture of continuous improvement and accountability.

Company Overview

• Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It is a sub-organization of Computer Hardware Services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.

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