Experienced Customer Service Representative – Global Event Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading global tradeshow and conference organizer, as a Customer Service Representative. In this role, you'll be the face of our company, providing top-notch support to business leaders from around the globe.

About blithequark

blithequark is a dynamic and innovative company that has been a driving force in the events industry for years. With a strong presence in Portland, Maine, we've built a reputation for delivering world-class events that bring people together. Our team is passionate about creating unforgettable experiences, and we're looking for like-minded individuals to join our ranks.

The Role

As a Customer Service Representative at blithequark, you'll be the primary point of contact for our event exhibitors, providing logistical support and ensuring their success. You'll work closely with our sales and marketing teams to deliver exceptional customer experiences, and your creativity and problem-solving skills will be put to the test every day.

Key Responsibilities

* Respond to exhibitor inquiries via phone, live chat, or email, providing timely and accurate solutions to their logistical needs.

• Utilize on-the-job training to create a web-based portal for exhibitors to access event-specific information, showcasing your attention to detail and creativity.
• Develop and execute exhibitor communications for assigned events, ensuring seamless execution and excellent customer satisfaction.
• Assist with the collection of sponsorship deliverables for events, demonstrating your organizational skills and attention to detail.
• Perform various administrative tasks, including data entry, projects, and other duties as assigned.

Essential Qualifications

* Minimum 1 year of experience in customer service, preferably in an event-driven environment.

• Proven track record of creative problem-solving and a passion for finding innovative solutions.
• Excellent communication skills, both written and verbal, with the ability to adapt to diverse customer needs.
• Strong time management skills, with a history of meeting tight deadlines and prioritizing tasks effectively.
• Ability to work collaboratively as part of a dynamic team, valuing collaboration and teamwork.

Preferred Qualifications

* Multicultural experience and/or written and/or verbal multilingual language skills, especially fluent.

• Experience working in a fast-paced, dynamic environment with competing priorities.
• Familiarity with event management software and systems.

Work Environment

blithequark offers a flexible work environment, allowing you to work remotely and enjoy a hybrid schedule. While this position reports into our office located in Portland, Maine, we're open to considering fully remote applicants. We're committed to creating a safe and inclusive work environment, valuing diverse talents and welcoming individuals with unique backgrounds, working styles, and skillsets.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in customer service, event management, and project coordination.
• Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Participate in training and development programs to enhance your knowledge and skills.
• Take on new challenges and responsibilities as you grow and develop in your role.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your experience and qualifications.
• Opportunities for professional growth and development.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.
• Access to our employee assistance program.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. Apply for this job