Full-Time Remote Health Coach forChronic Illness Clients(40hr/week, English First Language Required) - Contract to Hire

Job Description: Megan’s Miracle Studio is seeking a compassionate, detail-oriented, and emotionally intelligent Full-Time Health Coach to join our remote team. We serve individuals healing from Morgellons, Lyme disease, mold toxicity, and autoimmune conditions, offering personalized wellness products, detox protocols, and heartfelt guidance. As a health coach, you’ll be on the front lines of client care—empathetically helping clients feel supported, safe, and heard. You’ll provide clear instructions, emotional reassurance, and logistical support every step of the way. You must be confident, calm, and capable of managing both health coaching and customer care responsibilities, CRM and smooth workflow, in a high-touch, high-trust environment. Key Responsibilities:

• Respond to clients via text, email, and phone using Megan’s warm, validating, and encouraging tone.
• Guide clients through our protocols, including at-home supplement routines, detox tasks, and skin injection support.
• Answer product questions, provide usage instructions, and send links to external tools and marked-up photo guides.
• Use Heymarket or Respond.io to manage all client communication efficiently.
• Record all phone calls and upload them to Fireflies.ai after each conversation.
• Schedule onboarding calls and progress updates for senior coaches
• Edit customer orders when needed (e.g., substitutions, address changes).
• Send order updates, tracking info, or out-of-stock notices using Shopify or email/text.
• Communicate with shipping couriers (USPS, UPS, DHL, etc.) if packages are lost, delayed, or returned.
• Create and send Shopify invoices, and become familiar with all product pricing and bundles.
• Use AI-generated drafts to speed up and enhance message quality.
• Log detailed notes on client symptoms, needs, and concerns.

Additional Requirements:

• Ability to mark up images for client instruction (injection sites, patch placement, etc.).
• Basic understanding of holistic health, fascia/lymphatic systems, and the 12 meridians.
• Willingness to learn and improve over time, including evolving how you respond to clients and adapting your workflow as our tools evolve.
• Comfort and confidence in helping clients complete complex tasks even when they’re afraid or overwhelmed.

‍⚕️ Preferred Qualifications:

• Experience supporting individuals with chronic illness, mold toxicity, Lyme, MCAS, or autoimmune disease.
• Prior experience in virtual customer support; confidence in seamless workflow and utilization of CRM important
• Prior work guiding clients in injections, detox routines, or supplement usage is a big plus.
• Native English speaker with exceptional written grammar and professional phone manner.
• Fast typing speed, with the ability to think clearly under pressure.
• Familiarity with tools like Shopify, Fireflies.ai, Airtable, Google Drive, AI tools, and markup apps.
• Organized, dependable, and emotionally grounded.

Work Hours:

• Full-time: 40+ hours/week
• Core schedule: 8 AM to 5 PM EST, Monday–Friday
• Flexible additional hours available (negotiable based on availability)

Tools You'll Use:

• Laptop or desktop computer (required)
• Reliable Wi-Fi connection (required)
• Phone (for calls and some messaging)
• Heymarket or Respond.io (client communication)
• Shopify (orders, invoices, updates)
• Fireflies.ai (call recordings)
• Google Docs, Google Drive, Airtable
• AI assistant tools for responses
• Markup tools for images/instructions
• Courier communication portals (USPS, UPS, DHL, etc.)

What We’re Looking For: This role is perfect for someone who genuinely wants to help others feel better, faster—while working behind the scenes to keep operations running smoothly. You’ll need to be flexible, emotionally intelligent, and constantly improving your communication and care. Our clients are sick, scared, and often unheard by the medical system. You will be a gentle guide, providing clarity and kindness when they need it most. To Apply: Please include:

• A short message sharing your experience working with or supporting individuals with chronic illness.
• Your typing speed, time zone, and a quick description of your internet setup.
• A brief voice or video message introducing yourself (optional but preferred).
• Any relevant experience with injections, Shopify, AI tools, shipping/courier communication, or holistic health.
• A sample of how you might respond to a client asking: “Is it normal to feel worse after starting the protocol? I’m scared.”

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