Experienced Full-Time Customer Support Representative – Czech Speaking & Remote Work Opportunity with blithequark

Join the Team at blithequark and Experience a Game-Changing Career

Are you an avid online shopper with a passion for fashion and all things retail? blithequark is seeking a bi-lingual English and Czech-speaking individual to join our remote team as a Customer Support Advisor. As a global technology and services leader, we power the brands of the future and help well-known retailers improve their businesses with technology and integrated solutions in over 70 countries.

About blithequark

At blithequark, we're committed to delivering exceptional customer experiences and building strong relationships with our clients. We're a dynamic and innovative company that values its employees and offers a range of benefits and opportunities for growth and development. Our team is made up of talented individuals from diverse backgrounds, and we're proud to be an equal opportunity employer.

The Role

This exciting role is perfect for a people’s person ready to be a brand ambassador for a leading international clothing retailer! As a Customer Support Advisor, you'll need to be empathetic and patient with a friendly and bubbly personality without compromising on professionalism. You'll work from home on a full-term permanent contract and be responsible for:

• Responding to customers via emails and Social Media Platforms including Facebook, X, and Instagram, providing excellent customer service
• Maximizing opportunities to showcase brand's products
• Responding to general customer queries i.e., missing orders, payment issues, product availability, or recommendations
• Dealing with order queries including cancellations, returns, modifying orders
• Ensuring a professional call manner and remaining knowledgeable on products/services on offer
• Maintaining and proactively improving sales skills, product knowledge, and competitor knowledge
• Developing relationships with customers and encouraging referrals
• Providing the best possible customer experience at all times

Your Qualifications

blithequark is a great match if you:

• Are proficient or bilingual in Czech and English (oral and written)
• Are flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight
• Have a minimum broadband speed of 10mgbs and a private/distraction-free location to work from
• Have a minimum of 6 months customer service experience
• Are proficient in computer literacy and ability to navigate social media platforms
• Have excellent interpersonal and communication skills
• Have a spotless record, free from any credit, criminal, or disciplinary issues

Preferred Qualifications

It will be a plus if you:

• Have experience in community managing and engaging on social media

Career Growth and Personal Development

This work-from-home, full-time position is a great opportunity to expand your career and experience the power of what's next while developing "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What We Offer

In this role, we offer benefits that help you support your unique lifestyle:

• A competitive salary of £11.48 per hour with fortnightly pay
• 28 days of vacation
• Pension Scheme: auto-enrollment after 92 days employment (if eligible)
• Employee Assist Program: a range of support and resources, accessed free
• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources
• 0% Joining fee and discounted membership at PUREGYM
• Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents
• Employee Stock Purchase Plan (ESPP) allowing you to buy blithequark stock
• Group Life Assurance: open to all UK employees from day 1 of employment
• Eyecare vouchers
• Refer a Friend incentive
• Career development in a global company with over 225,000 employees in more than 40 countries

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. We value our employees and strive to create a positive and inclusive workplace. Our remote work policy allows you to work from the comfort of your own home, and we provide the necessary tools and support to ensure your success.

How to Apply

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call blithequark their "employer of choice."

Eligibility to Work

In accordance with the United Kingdom's law, only applicants who are legally authorized to work in the UK will be considered for this position.

Job Types and Pay

Job Types: Full-time, Permanent

Pay: £11.48 per hour

Expected hours: 40 per week

Work Location: Remote

Equal Opportunity Employer

blithequark is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.