Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At blithequark, we're on a mission to revolutionize the way our customers interact with our innovative mobile application, myColorado. As a key member of our team, the Service Desk Specialist/Live Chat Agent will play a vital role in providing exceptional customer support and ensuring the seamless operation of our application. If you're passionate about technology, customer service, and teamwork, we want to hear from you!

About blithequark

blithequark is a leading organization in the industry, dedicated to delivering cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals who share a common goal: to provide exceptional service and support to our customers. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome like-minded individuals to our team.

Job Summary

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our myColorado mobile application. You'll troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, ensuring that our customers receive the best possible experience. Your attention to detail, technical expertise, and excellent communication skills will make you an invaluable asset to our team.

Responsibilities

* Provide Tier I support and customer assistance for the myColorado mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.

• Troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved.
• Collaborate with internal teams to resolve complex issues and improve the overall customer experience.
• Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our support processes and procedures.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading organization in the industry.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. Our team is passionate about delivering exceptional service and support, and we're looking for like-minded individuals to join us on this journey.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development and training opportunities.

How to Apply

If you're passionate about technology, customer service, and teamwork, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer. We're committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates. We're an affirmative action employer and are committed to working with and providing reasonable accommodations to individuals with disabilities.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and answer any questions you may have. Thank you for considering this opportunity to join the blithequark team! We look forward to hearing from you soon. Apply for this job