Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry
Join the dynamic team at blithequark, a leading Pennsylvania tax collection and administration company, as we embark on a new chapter in our mission to support local communities. As an Experienced Bilingual Customer Support Clerk, you will be at the forefront of delivering exceptional customer service, navigating complex tax accounts, and contributing to the growth and success of our organization.
About blithequark
At blithequark, we pride ourselves on being a trusted partner to our clients and a valued member of our community. With over 80 years of experience, we have established ourselves as a leader in tax collection and administration. Our commitment to excellence, innovation, and customer satisfaction drives everything we do. We are passionate about creating a work environment that fosters growth, collaboration, and mutual respect.
Key Responsibilities:
As an Experienced Bilingual Customer Support Clerk, you will be responsible for:
- Answering taxpayer inquiries in person and over the phone, providing accurate and timely information to resolve their concerns
- Researching, maintaining, and updating tax accounts based on information provided, ensuring accuracy and attention to detail
- Processing tax forms, mail, and payments to the proper accounts, adhering to company standards and deadlines
- Completing all tasks in a timely manner, meeting company standards and expectations
- Additional duties may be assigned to support the team and contribute to the growth of the organization
Schedule and Location:
* Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm
- No weekends!
- On-site in our Allentown, PA office
- Once released from training (approximately 4-6 months), hybrid (office/remote) work environment is available for this position, subject to business needs and performance
Pay and Benefits:
* $14.50/hour + monthly incentive opportunities
- On-the-job, paid training to help you succeed
- Comprehensive benefits package, including:
+ Medical, Dental, Vision, and Life Insurance + Wellness Program, including physical, emotional, and financial wellness + Paid Holidays, Vacation, Sick, and Personal Time + 401(k) with Profit Sharing + Employee Assistance Program + Voluntary Benefit Plans + FSA & HSA Options + Casual business work environment + Travel Insurance
Why Work for blithequark?
You will be part of a company that has been supporting local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees. At blithequark, you will be a valued member of our team, with access to:
- Extensive top-of-the-line training to support your growth and success
- A supportive team environment that fosters collaboration and mutual respect
- Resources to contribute to your overall success, including professional development opportunities
Requirements:
* High School Diploma or equivalent
- Minimum 1-3 months related experience and/or training
- Must be Bilingual, English and Spanish speaking
- Reliable transportation to outer offices and tax sit-ins
- Ability to manage difficult or emotional customer situations
- Strong attention to detail with high levels of accuracy
- Situation analysis and problem-solving skills
- Ability to sit for long periods of time
Equal Opportunity Employer:
blithequark is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check, and drug screen.
Compensation Details:
* 14.50/hourly wage If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply to this exciting opportunity. Join our team at blithequark and embark on a new career journey that will challenge you, inspire you, and reward you.
Apply Now:
To apply for this position, please visit our website at [insert website URL]. We look forward to welcoming you to our team! Apply for this job