Experienced Bilingual Customer Service Representative – Remote US

Are you a highly motivated and customer-focused individual who is passionate about delivering exceptional service to individuals with disabilities or chronic illnesses and aging adults? Do you have a strong desire to make a difference in the lives of those we serve? If so, we invite you to join our dynamic team at blithequark as a Bilingual Customer Service Representative. At blithequark, we are committed to empowering individuals with disabilities or chronic illnesses and aging adults to remain in their homes and communities, where they can live independently and with dignity. As the nation's largest and most experienced Financial Management Service provider, we play a critical role in supporting those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. Our culture is built on a foundation of results-oriented individuals who strive to exceed customer expectations. We are seeking motivated candidates who are excited to join our fast-paced, entrepreneurial environment and make a meaningful impact in the lives of our consumers.

Key Responsibilities:

As a Bilingual Customer Service Representative, you will be responsible for:

• Responding to inbound and outbound call inquiries in a professional, friendly, and timely manner
• Initiating outbound calls to respond to inquiries and follow up with previous contacts
• Providing exceptional customer service to individuals with disabilities or chronic illnesses and aging adults
• Performing support ticket transaction resolution tasks and administrative functions
• Creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries
• Maintaining adequate records/documentation for audit and internal control purposes
• Routing mail, email, and other administrative support duties as assigned
• Developing a working knowledge of operating platforms required to fulfill job responsibilities

Required Skills:

To succeed in this role, you will need:

• Excellent verbal, written communication, and troubleshooting skills
• Demonstrated understanding and ability to work with persons with disabilities
• Ability to compose reports, business correspondence, and procedure manuals
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment
• Knowledge of Microsoft Windows, Excel, and Word (preferred)
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Qualifications:

To be considered for this role, you will need:

• High school degree or equivalent required
• 6-month call center experience preferred; or 1-year customer service experience
• Bilingual (Spanish) is required

Working Conditions:

As a remote employee, you will work from the comfort of your own home, with flexible scheduling between the hours of:

• Monday - Friday: 8:00am - 8:00pm EST
• Saturday: 9:00am - 1:00pm EST

Compensation & Benefits:

We offer a competitive compensation package, including:

• 401k Retirement Plan
• Medical, Dental, and Vision insurance on the first day of employment
• Generous Paid Time Off
• Employee Assistance Program and more!
• Base pay may vary depending on skills, experience, job-related knowledge, and location
• Certain positions may also be eligible for a performance-based incentive as part of total compensation

Why Join blithequark?

At blithequark, we are committed to creating a culture of inclusion and diversity, where every employee feels empowered and accepted. We believe that our employees are our greatest asset, and we strive to provide a work environment that is supportive, collaborative, and rewarding. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service to individuals with disabilities or chronic illnesses and aging adults, we invite you to join our dynamic team at blithequark. Apply now to become a part of our fast-paced, entrepreneurial environment and make a meaningful impact in the lives of our consumers.

How to Apply:

To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to reviewing your application and welcoming you to our team!

Equal Opportunity Employer:

blithequark is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At blithequark, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. Apply for this job