Experienced Customer Sales and Service Representative - Delivering Exceptional Customer Experiences at blithequark

Join the blithequark Team and Power Your Career

Are you looking for a career that offers more than just a job? Do you want to be part of a community that values innovation, creativity, and impact? At blithequark, we're not just a company - we're a team of people who are passionate about connecting others to what brings them joy. We're a community that anticipates, leads, and believes that listening is where learning begins. If you're excited about technology and delivering exceptional customer experiences, we want you to join our team as a Customer Sales and Service Representative.

About blithequark and the Role

At blithequark, we power and empower how people live, work, and play by connecting them to what matters most. We're a leader in the industry, driving innovation and creativity in cloud and security solutions, Internet of Things, and video entertainment. As a Customer Sales and Service Representative, you'll be the face of blithequark, delivering exceptional customer experiences and building strong relationships with our customers. You'll be working alongside talented people who share your passion for technology and customer service, and you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Key Responsibilities

• Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service.
• Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identify customer needs and proactively offer blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Respond to requests from customers about blithequark products and services.
• Verify service order accuracy and completeness and make corrections/changes as needed.
• Negotiate the collection of overdue bills.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Manage various systems and work tools while engaging on the phone with customers.

Essential Qualifications

To succeed in this role, you'll need to be a true consultative salesperson with a passion for meeting sales goals and building strong relationships with customers. You'll need to be energized by the fast pace and urgency of managing incidents and juggling multiple priorities. Your empathy and communication skills will be essential in diffusing sensitive situations and providing exceptional customer service. You'll need to take real ownership of customer concerns and be driven to deliver outstanding results.

Preferred Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Skills and Competencies

To excel in this role, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong sales and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Empathy and conflict resolution skills.
• Ability to work independently and as part of a team.
• Technical skills, including proficiency in various systems and work tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Sales and Service Representative, you'll have the opportunity to:

• Develop your sales and customer service skills in a dynamic and supportive environment.
• Learn about the latest technologies and industry trends.
• Take on new challenges and responsibilities as you grow in your role.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. Our company culture is built on the values of diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package that includes:

• Competitive pay and incentives.
• Award-winning total rewards package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
• Opportunities for career growth and development.

If you're hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.

Conclusion

If you're a motivated and customer-focused individual with a passion for sales and technology, we want to hear from you. Join our team at blithequark and be part of a community that is shaping the future of communication and connection. Apply now to become a Customer Sales and Service Representative and start your journey to a rewarding and challenging career.