Experienced Full-Time Customer Experience Specialist – Remote Night Shifts with Comprehensive Benefits and Growth Opportunities at Blithequark

Join the Team at Blithequark: Delivering Exceptional Patient Experiences with Cutting-Edge Technology

Blithequark is a pioneering organization dedicated to providing top-notch technology solutions to support our clients, while prioritizing a "White Glove" service model that ensures the best possible patient experience. With a remarkable track record of doubling our revenue over the past decade, we are committed to innovation and excellence. We are now seeking a skilled Customer Experience Specialist to join our dynamic customer service team on a full-time, remote basis.

About the Role

As a Customer Experience Specialist at Blithequark, you will play a vital role in delivering exceptional service to our customers, working in a remote environment from anywhere in the United States. This position requires a unique blend of customer service, technical, and organizational skills, with a focus on providing solutions and resolving customer concerns in a professional and timely manner.

Work Schedule

We offer a rotating 2nd and 3rd shift schedule, which is set and not subject to change:

• 1st and 3rd week:
  • Saturday - 3rd shift (10:30 PM - 7:00 AM)
  • Tuesday - 2nd shift (10:30 AM - 11:00 PM, 12 hours)
  • Wednesday - 3rd shift (10:30 PM - 7:00 AM)
  • Friday - 2nd shift (10:30 AM - 11:00 PM, 12 hours)
• 2nd and 4th week:
  • Saturday - 2nd shift (2:30 PM - 11:00 PM)
  • Sunday - 2nd shift (2:30 PM - 11:00 PM)
  • Tuesday - 3rd shift (10:30 PM - 7:00 AM)
  • Thursday - 2nd shift (2:30 PM - 11:00 PM)
  • Friday - 3rd shift (10:30 PM - 7:00 AM)

Flexibility is essential, as you will be required to work overtime when needed, including weekends and holidays. A 2-week training program will take place at our Downers Grove, IL location.

Essential Qualifications

To succeed in this role, you must possess:

• Customer service, call center, or patient scheduling experience
• Strong ability to prioritize and multitask with attention to detail
• Excellent time management, organization, and focus on prioritizing and multitasking with attention to detail
• Ability to articulate thoughts into clear and concise written and verbal communication
• Strong written and verbal communication skills
• Experience working on computers, using Excel, and other Microsoft Office applications

Key Responsibilities

As a Customer Experience Specialist, your primary duties will include:

• Professional engagement and follow-up communication via phone, email, and support software with customers and coworkers
• Exhibiting a positive, can-do, and customer-first attitude with all customers
• Consistently performing all steps of the Customer Experience Initiative
• Managing incoming customer service phone calls and other customer requests
• Creating service requests and dispatching accordingly
• Identifying and resolving customer concerns in a professional and timely manner
• Using web-based system tools such as OMS, Word, and Excel on a daily basis
• Logging all communication in work service requests
• Interacting with vendors, customers, and employees via phone, text, and email
• Escalating service calls when needed
• Attaching Field Service Reports to service requests in OMS
• Auditing reports from vendors and ensuring all calls are logged in OMS
• Following through on the resolution of customer needs
• Acting as nighttime contact for drivers, providing scheduling and maintenance support
• Handling inbound and outbound calls to 20-30 drivers nightly
• Proactively monitoring on-time pickups and deliveries
• Escalating problems to proper manager contacts as appropriate
• Following HIPAA regulations as they pertain to communication
• Effectively communicating pertinent information to daytime contacts within multiple geographical regions
• Handing off follow-ups to coworkers on the next shift
• Ordering and canceling injectable doses
• Entering helium readings into OMS

What We Offer

At Blithequark, we value our employees and strive to create a healthy and happy work environment. Our comprehensive benefits package includes:

• Health, dental, and vision insurance
• Company-paid dental (with applicable health plans)
• 401(k) matching
• Employee Assistance Program
• Company-paid life insurance and voluntary supplemental life insurance
• Voluntary short-term/long-term disability options
• Flex PTO and paid holidays
• Company swag
• Health club reimbursement
• Wellness program with generous incentives
• Employee recognition programs
• Referral bonus program
• Job training and professional development opportunities

Our Culture and Values

At Blithequark, we are committed to equal employment opportunity and offer a drug-free work environment to all qualified applicants. We require a completed background check and drug screen on file for all employees. Our company culture prioritizes:

• Exceptional customer service
• Innovation and technological advancements
• Employee growth and development
• Diversity, equity, and inclusion
• Health and wellness

How to Apply

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

Don't miss this chance to be part of a dynamic team and contribute to delivering exceptional patient experiences with cutting-edge technology. Apply now and take the first step towards a fulfilling career at Blithequark!