Experienced Full-Time Remote Call Center Customer Service Representative - Health Insurance Coverage Specialist for Maryland Residents at Blithequark

Join the Blithequark Team as a Remote Customer Service Representative

Are you a Maryland resident with a passion for helping others? Do you have experience in a call center environment and a desire to make a difference in people's lives? Blithequark is seeking a highly skilled and motivated Customer Service Representative to join our team remotely. As a key member of our customer service team, you will have the opportunity to provide exceptional service to Maryland residents seeking health insurance coverage, while working from the comfort of your own home.

About Blithequark and the Industry

Blithequark is a leading provider of health insurance coverage solutions, dedicated to helping individuals and families navigate the complex world of healthcare. Our mission is to provide accessible, affordable, and high-quality health insurance coverage to those who need it most. We are committed to creating a positive and supportive work environment that fosters growth, learning, and success. Our company culture values empathy, integrity, and teamwork, and we strive to make a positive impact on the lives of our customers and our community.

Job Summary

We are looking for a full-time Remote Call Center Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing information and assistance to Maryland residents seeking health insurance coverage. You will work in a remote call center environment, receiving a high volume of calls and providing exceptional customer service to our clients. This is a fantastic opportunity for a motivated and experienced customer service professional to join our team and make a real difference in people's lives.

Key Responsibilities

• Answer inbound phone calls to provide information and assistance regarding health care insurance options to Maryland residents.
• Update customer and account information as needed, and maintain accurate records of customer interactions.
• Utilize multiple database applications as resources to provide the best solution to customers seeking assistance.
• Be open to feedback for continuous improvement and growth, and strive to meet performance metrics for continued professional growth opportunities.
• Respond to general customer inquiries, and provide solutions to customer problems in a timely and efficient manner.
• Collaborate with colleagues and management to achieve team goals and objectives.

Requirements and Qualifications

To be successful in this role, you will need to have the following qualifications and skills:

• High school diploma or equivalent required; college attendance/degree preferred.
• Strong verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
• Minimum 1 year of call center experience, with a proven track record of providing exceptional customer service.
• Minimum 1 year of healthcare experience, with knowledge of health insurance policy and terminology.
• Computer proficiency, with experience using multiple computer applications and database systems.
• Strong interpersonal skills, with the ability to engage and interact well with customers and colleagues.
• Ability to problem-solve, prioritize, and multi-task in a fast-paced environment.
• Must be flexible, reliable, and available for occasional overtime as needed.
• Must be able to pass required skill and knowledge assessment tests.

What We Offer

At Blithequark, we offer a comprehensive benefits package, including:

• Competitive hourly rate of $16.63 per hour.
• Dental, health, and vision insurance.
• Opportunity to work from home and enjoy a flexible work environment.
• Full-time 40-hour workweek, with Monday-Friday hours from 8am to 6pm.
• 3 weeks of training and 4 weeks of supervised call taking (nesting) to ensure your success in the role.
• Referral bonus: refer a friend and receive $50 after they work 90 days.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Ongoing training and development opportunities to help you advance in your career.
• Performance-based bonuses and incentives to reward your hard work and achievements.
• Opportunities for career advancement and professional growth within the company.

Work Environment and Company Culture

At Blithequark, we strive to create a positive and supportive work environment that fosters growth, learning, and success. Our company culture values:

• Empathy and understanding for our customers and colleagues.
• Integrity and transparency in all our interactions.
• Teamwork and collaboration to achieve common goals.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team and make a real difference in people's lives.

We look forward to hearing from you and discussing this opportunity further.