Experienced Full Stack Coach/Operations Manager Trainee – Retail Store Operations and Customer Experience Development

About Us

At Walmart, we're more than just a retail giant – we're a community-driven organization that's passionate about helping people save money and live better. With a rich history spanning over five decades, we've grown to become one of the world's largest retailers, employing millions of associates worldwide. Our mission is simple yet profound: to help people save money so they can live better. This guiding principle shapes every decision we make, from responsible sourcing to sustainability, and everything in between.

Job Summary

We're seeking an experienced and dynamic Full Stack Coach/Operations Manager Trainee to join our team in Cranberry Township, PA. As a key member of our operations team, you'll play a critical role in driving business growth, improving customer experience, and developing high-performing teams. This is an exciting opportunity to learn, grow, and contribute to the success of one of the world's most iconic retail brands.

Key Responsibilities

• Team Development and Leadership: Lead and develop teams effectively by teaching, training, and actively listening to associates; tour stores and provide feedback (Tour-to-Teach); communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Customer Experience: Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; manage and support customer service initiatives (for example, store of the community and community outreach programs); ensure customer needs, complaints, and issues are successfully resolved.
• Financial Performance and Sales: Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; manage and assist in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
• Associate Development and Supervision: Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively.
• Operational Excellence: Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives.

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong communication and interpersonal skills, with the ability to effectively communicate with associates, customers, and stakeholders.
• Ability to analyze data, identify trends, and make informed decisions to drive business growth and improve customer experience.

Preferred Qualifications

While not required, the following qualifications would be beneficial in this role:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong leadership and team development skills, with the ability to motivate and inspire associates to achieve business goals.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with associates, customers, and stakeholders.
• Ability to analyze data, identify trends, and make informed decisions to drive business growth and improve customer experience.
• Strong problem-solving and conflict resolution skills, with the ability to effectively manage and resolve customer complaints and issues.

Career Growth Opportunities and Learning Benefits

At Walmart, we're committed to helping our associates grow and develop their careers. As a Full Stack Coach/Operations Manager Trainee, you'll have access to a range of learning and development opportunities, including:

• On-the-job training and mentorship from experienced leaders.
• Access to online learning platforms and training programs, including Live Better U and Bellevue University.
• Opportunities for career advancement and promotion within the company.

Work Environment and Company Culture

As a Full Stack Coach/Operations Manager Trainee, you'll work in a fast-paced and dynamic environment, with a focus on driving business growth and improving customer experience. Our company culture is built on the principles of respect, inclusivity, and teamwork, with a commitment to diversity and inclusion. We're proud to be an equal opportunity employer, and we welcome applications from diverse candidates.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Multiple health plan options, including vision & dental plans for you & dependents.
• Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
• Associate discounts in-store and online.
• Education assistance for Associate and dependents.
• Parental Leave Pay during military service.
• Paid Time off – to include vacation, sick, parental.
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth.

Conclusion

We're excited to hear from you! If you're a motivated and dynamic individual with a passion for retail and customer experience, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Walmart!