Temporary Customer Service Advisor for a Dynamic Ecommerce Business – Home-Based Opportunity with Flexible Scheduling

Welcome to blithequark

Imagine being part of a vibrant team that spreads joy and happiness to people's lives through thoughtful gifts and beautiful flowers. At blithequark, we are passionate about delivering exceptional customer experiences that leave a lasting impression. As a UK-based ecommerce business, we pride ourselves on our commitment to excellence and our dedication to making our customers happy. Our online platforms, including www.appleyardflowers.com and https://www.blossominggifts.com, are designed to provide a seamless and enjoyable shopping experience, and we're looking for talented individuals to join our customer service team to help us achieve our mission.

About the Role

We are seeking a temporary customer service advisor to join our friendly and dynamic team on a temporary basis, working from the comfort of your own home. As we approach our peak season, we need enthusiastic and customer-focused individuals to help us meet the increased demand for our services. This is an exciting opportunity to be part of a team that truly cares about its customers and is passionate about delivering exceptional service. The initial assignment will be for 1-2 weeks over Christmas, with potential for additional work in February, March, and April during our busiest period.

Key Responsibilities

As a customer service advisor at blithequark, you will be responsible for:

• Taking inbound contacts from customers who need your help and providing timely and effective solutions to their queries
• Making outbound calls and sending emails to update customers on stock and delivery issues, ensuring that they are informed and reassured throughout the process
• Using our various business systems to make changes to orders, investigate customer issues, and communicate with third-party suppliers
• Listening to customers, gathering feedback, and suggesting improvements to the business to help us continuously improve and enhance our services
• Providing advice and support to customers through email, live chat, social media, and phone, ensuring that all interactions are professional, friendly, and courteous

Essential Qualifications

To be successful in this role, you will need:

• Experience in email-based customer service, preferably in an ecommerce environment
• A strong work ethic and excellent timekeeping skills, with the ability to work independently and manage your time effectively
• A reliable laptop/computer, internet connection, and mitigation against network downtime and load shedding
• Enthusiasm, optimism, and a genuine passion for delivering exceptional customer service
• Strong problem-solving skills, with the ability to think critically and creatively to resolve customer issues

Preferred Qualifications

While not essential, the following skills and experience would be advantageous:

• Previous experience working in a home-based or remote customer service role
• Familiarity with ecommerce platforms and customer service software
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
• A flexible and adaptable approach, with the ability to work in a fast-paced and dynamic environment

Skills and Competencies

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You will also need to be highly organized, with strong time management and problem-solving skills. A flexible and adaptable approach is essential, as well as a genuine passion for delivering exceptional customer service.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a temporary customer service advisor, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. You will also have access to training and support to help you succeed in your role and potentially progress to more senior positions within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our friendly and supportive company culture. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and innovation. As a home-based customer service advisor, you will be part of a virtual team that is passionate about delivering exceptional customer service and making a difference in people's lives.

Compensation, Perks, and Benefits

We offer a competitive compensation package, as well as a range of perks and benefits to support your well-being and career development. These may include:

• Flexible scheduling and remote working arrangements
• Opportunities for career growth and professional development
• Access to training and support to help you succeed in your role
• A fun and dynamic work environment with a passionate and supportive team

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. As a temporary customer service advisor at blithequark, you will have the opportunity to be part of a dynamic and fast-paced team that is dedicated to making a difference in people's lives. Don't miss out on this exciting opportunity to join our team and help us spread joy and happiness to our customers. Apply now to become a part of the blithequark family and start your journey to a rewarding and fulfilling career in customer service.