Experienced Customer Service Representative – Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to learn and grow with a leading organization? If so, we invite you to join blithequark as an Experienced Customer Service Representative, working remotely to provide top-notch support to our valued customers.

Why You'll Love This Role

As a member of the Payments and Digital Strategy team at blithequark, you'll play a vital role in ensuring the smooth operation of our credit union's daily features, including check processing, object processing, direct bills, and budget transfers. You'll work closely with various departments, vendors, and institutions to resolve complex issues, answer member inquiries, and maintain strict compliance with NACHA regulations and federal banking guidelines.

Key Responsibilities

* Complete daily tasks related to check processing, object processing, direct bills, and budget transfers

• Coordinate with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure timely processing
• Assist various departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and federal banking guidelines
• Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from contributors for timely and accurate processing of international and domestic budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to facilitate budget transfers
• Understand and be familiar with outgoing and incoming budget transfer regulations
• Deposit check returns, review member re-exams on draft changes, process member exams, verify contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential and Preferred Qualifications

* Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience

• Preferred Qualifications:

+ Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires experience

Skills, Licenses & Certifications

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software

• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant blithequark and Credit Union pre-employment compliance exams

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you'll have access to a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. You'll also enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture Highlights at blithequark

At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive wellness program.

Compensation, Perks, and Benefits

As a remote employee of blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and benefits, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Comprehensive wellness program
• Access to a range of employee discounts and perks

Conclusion

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as an Experienced Customer Service Representative. Apply now to take the first step towards a rewarding career with blithequark. Apply Now! Apply for this job