Experienced Full Stack Practice Leader – Trust & Safety and AI Data Services

Join the Pioneers of Customer Experience

Are you a visionary leader with a passion for innovation and growth? Do you have a proven track record in driving success in Trust & Safety, AI Data Services, or related fields? We're seeking an exceptional Practice Leader to spearhead our Trust & Safety and AI Data Services practice, driving growth and market leadership in this rapidly expanding market.

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world's best brands, and the ones that are changing the world as we know it. Every day, we Design, Build, and Run CX that helps brands grow across the world and into the future.

Our Mission

At Concentrix, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. Our practices play a key role in our diversification and growth strategy, accounting for $1.5B in revenue and 15% of our total revenues. We're seeking a Practice Leader who can drive growth in the Trust & Safety and AI Data Services market, enhancing our positioning and go-to-market strategy.

The Trust & Safety and AI Data Services Practice

Our Trust & Safety and AI Data Services practice is a $400M business with 23k+ FTEs across multiple regions (US, LATAM, EMEA, and APAC). We've successfully developed business with key buyers in both Content Moderation and Data Annotation/Labelling. Our Practice Leader will be responsible for driving growth, developing business opportunities, and executing growth plans.

Key Responsibilities

As our Practice Leader, you'll be accountable for the growth of the Trust & Safety and AI Data Services practice. Your key responsibilities will include:

• Setting the vision and ambition for the practice, defining and executing growth plans, and identifying new business opportunities
• Staying informed on market trends, competitors' movements, and the regulatory environment to shape our strategy
• Developing the practice's budget and priorities, including opex, capex, technology investments, and marketing strategies
• Designing and developing the value proposition for the practice, incorporating GenAI and data labelling advancements
• Creating and maintaining a technology and innovation roadmap
• Designing a hybrid operating model mixing sites and crowdsourcing strategy to support global clients' needs and scale our offerings across regions
• Defining and supporting the GTM strategy and aligning with regional sales and account management teams
• Overseeing marketing strategies, from demand generation to event participation and content creation
• Increasing internal awareness of the practice's capabilities, driving engagement and cross-functional collaboration
• Supporting sales and tender processes, leading solution design and positioning
• Ensuring effective service delivery from tech to operations in partnership with customer success teams
• Developing an operations excellence playbook, incorporating best practices in talent management and performance measurement
• Leading assessments and site improvements to optimize delivery and operational effectiveness

Qualifications

We're seeking a Practice Leader with:

• 10+ years of leadership experience in Trust & Safety, AI Data Services, or related fields, with a proven track record in managing large, geographically dispersed teams
• Deep knowledge of AI data services, including data annotation, labelling, and generative AI, with experience in crowdsourcing and managing large-scale data-driven projects
• Strategic and operational capabilities, with the ability to set the vision and strategy while ensuring flawless execution across multiple functions
• Business development and sales experience, with demonstrated success in driving growth, developing partnerships, and executing GTM strategies in a competitive market
• Strong communication and leadership skills, with the ability to engage with internal stakeholders, clients, and partners effectively
• Analytical and financial acumen, with experience managing budgets, P&L, and performance metrics

What We Offer

We offer a competitive salary range of $240,000-$360,000 USD, plus incentives that align with individual and company performance. Our benefits package includes medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.

Work Environment

This is a remote-based position, allowing you to work from the comfort of your own home. Our work environment is dynamic and fast-paced, with a focus on innovation and growth.

How to Apply

If you're a visionary leader with a passion for innovation and growth, we encourage you to apply for this exciting opportunity. Please submit your application by January 31, 2025.

Equal Opportunity Employer

Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a diverse and inclusive work environment that values and respects all employees.

Apply Now

Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now! Apply for this job