Evening Customer Care Associate - Full Time (10% Rate Differential) at blithequark
Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in a dynamic environment where no two interactions are the same? Look no further! blithequark is seeking an Evening Customer Care Associate to join our award-winning team. As a key member of our customer care team, you will play a vital role in providing exceptional support to our valued members, helping them navigate the complexities of healthcare and achieve the best possible health and well-being.
Why blithequark?
At blithequark, we're not just a company – we're a community of passionate individuals dedicated to making a positive impact on people's lives. Our employees enjoy helping others every single day, and we provide the training and support they need to excel in their roles. With a strong focus on employee growth and development, many of our supervisors are promoted from within the company. Join our team and be part of an organization that truly cares about its employees and the people we serve.
Awards and Recognition
blithequark has been recognized for its exceptional customer service and commitment to excellence. Some of our notable awards include:
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)
Job Summary
As an Evening Customer Care Associate, you will be responsible for providing exceptional support to our valued members through a variety of incoming calls, emails, and other interactions. Your primary goal will be to resolve member inquiries and issues in a timely and professional manner, while also building rapport and trust with our members.
Key Responsibilities:
* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries
- Build rapport with callers using a friendly, courteous, and professional manner
- Verify/Collect demographics and update systems as necessary
- Determine and execute the best resolution to assist the member based on their needs or requests
- Connect members to appropriate area(s) both internally and externally
- Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
- Perform other duties and projects as assigned by management
Requirements:
* High School Degree or GED required
- Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
- Customer Service experience preferred
- Strong Communication skills
- Problem-solving/issue resolution
- Multitasking skills
Benefits and Perks:
* Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role
- Robust Medical coverage, as well as Dental & Vision benefits
- Tuition assistance
- 401(k) savings plan with company match
- Paid time off (PTO)
- Paid holidays
- Employee Assistance Programs and Wellness Programs
- Opportunity to grow your career and pursue your ambitions
Work Environment:
As a work-from-home associate, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our comprehensive training program will ensure that you have the tools and resources you need to succeed in your role.
Pay Rate:
Hourly rate starting at $16.00.
Hours/Shift:
* This position is full-time (40 hours/week) Monday - Friday.
- The two evening shifts available are 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST.
- It may be necessary, given the business need, to work occasional overtime.
How to Apply:
If you're a customer service enthusiast with a passion for making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about blithequark and our award-winning team. Apply for this job