Experienced Customer Service Advisor – Mobile Hub – South Luzon/Metro Manila 2024
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Mobile Hub team as an Experienced Customer Service Advisor. As a key member of our customer support team, you will play a vital role in ensuring our customers receive the highest level of service and support.
About blithequark
blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their full potential. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a dynamic and supportive environment that encourages growth, learning, and collaboration.
Job Summary
As an Experienced Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients via inbound calls, outbound calls, or through the Internet. You will work closely with our clients to understand their needs, resolve routine problems, and provide solutions that meet their expectations. Your primary goal will be to ensure that our customers receive the highest level of service and support, while also meeting our contractual Key Performance Indicators (KPIs).
Essential Functions / Core Responsibilities
* Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and / or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and / or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
* High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and / or program, additional experience / skills may be required
- Job requirements may vary by country and will not contravene any local laws
Career Framework Role
As an Experienced Customer Service Advisor, you will be part of our Career Framework Role, which has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. You will work with close supervision and clearly defined procedures, starting to demonstrate familiarity with client terminology, operating standards and procedures. Your goal will be to achieve sustained metric performance levels and take on more complex tasks and responsibilities.
Work Environment and Company Culture
As a member of our Mobile Hub team, you will be part of a dynamic and supportive environment that encourages growth, learning, and collaboration. Our team is passionate about delivering exceptional customer service and support, and we are committed to creating a work environment that is inclusive, respectful, and fun. You will have the opportunity to work with a diverse team of professionals who share your passion for customer service and support.
Compensation, Perks, and Benefits
As an Experienced Customer Service Advisor, you will receive a competitive salary and benefits package, including:
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
- Access to training and development programs
- Flexible work arrangements, including remote work options
- Opportunities to work with a diverse team of professionals
How to Apply
If you are a customer-centric individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Service Advisor position at blithequark's Mobile Hub. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
LI-DNI
Location: PHL Manila - San Lazaro Language Requirements: English Time Type: Full time Apply for this job