Customer Support Specialist

FOR YOUR APPLICATION TO BE CONSIDERED, please attach your resume ALONG WITH recording a maximum 2-minute video of yourself on Loom explaining to us why you would be the best fit for this job. What sets you apart? What would make you more successful than other applicants? Paste the link to your Loom in the provided field. Are you a self-driven, hard-working individual with exceptional written and verbal communication skills? Do you enjoy perks like a fully remote workplace and unlimited PTO? Do you want to put down roots and grow within a company with a positive culture? If so, you are in the right place! Promoboxx is on the lookout for a standout Customer Support Specialist. Promoboxx is a retail marketing platform powered by brands, that allows brands to support local retailers via relevant, compelling digital content on a regular schedule.

Job Description

The Customer Support Specialist role is an entry-level, full-time position on the Promoboxx Customer Support Team. The primary responsibilities include monitoring inbound emails, voicemails, and live chats, becoming a product expert in the Promoboxx platform, conducting 1:1 platform training, and supporting our internal team members with platform questions or technical difficulties. This is an entry-level role and Support Team members are meant to pursue growth within the company. Aspiring Onboarding/Implementation Specialists or Customer Success Managers would be ideal fits for this role.

Requirements

• You must submit your maximum 2-minute video answering "Why are you the best candidate for this role?" as a Loom link in the provided field in this application. Applications without the required video element will not be considered at this time.
• Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently.
• Work with our team supporting some of the best-known consumer brands and their retailers
• Learn the Promoboxx platform and gain hands-on experience with social media marketing 
• Own our Support inboxes and utilize template base replies and AI to respond to user inquiries
• Make outgoing calls to train retailers 1:1 per request
• Answer general questions about the Promoboxx platform and its functionality for external and internal users
• Act as a facilitator the Customer Services teams and the Product/Engineering teams
• Assist with other necessary work as needed

How will you know if you are cut out for this role?

• You’re ambitious and have excellent written and verbal communication skills
• You have a strong sense of pride in your own work without the need for continuous management
• You are comfortable with measurements of success that do not center as much around KPIs but more around your confidence, quality and independence of your work
• Articulate and charismatic on the phone and in written communications
• Uses patience and empathy when interacting with customers
• Willingness to learn and work at a rapid pace, while implementing time management
• Ability to function as both an individual contributor and a member of the team

Qualifications

• Bachelor’s Degree preferred
• Strong analytical skills
• Extremely strong communication skills
• Internal motivation to do your best work every time
• A technologically inclined mind

Promoboxx Benefits

• Competitive base and health benefits, stock options, 401K match program
• 100% remote!
• Unlimited flexible PTO 
• An open, fun, low-pressure, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
• Opportunities for growth within the company, particular in the Customer Services realm
• Daily exposure to Upper Management
• Employee rewards program and other professional development opportunities.
• Full tech package

About Promoboxx

Promoboxx is a software platform with supporting services for brands to engage their independent retailers with brand-compliant digital marketing, driving better business outcomes by reaching the right consumers via the trusted channel of brands’ local retailers. With Promoboxx, channel managers and brand marketers can easily organize and engage their retailer networks; build, manage, and optionally fund organic and paid digital campaigns through their local retailers; then report and assess the business outcomes and KPIs.

Brands today make assets available, but lack insights on how or even if retailers use those assets. In contrast, Promoboxx drives additional revenue via rich, brand-compliant retailer marketing activity. Over 100 leading brands including Champion Petfoods, The North Face, KIA, and Chevrolet have used Promoboxx to deliver more than 3 million campaigns across over 27,000 retailers.

Promoboxx is an equal opportunity (EEO) employer.  We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.