Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by providing the best network experience possible. We're looking for a talented and customer-focused individual to join our team as a Customer Sales and Service Representative, where you'll have the opportunity to make a real impact on our customers' lives.

About blithequark

blithequark is a leading provider of innovative communication and technology solutions that transform the way people, businesses, and things connect with each other. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Your Role

As a Customer Sales and Service Representative at blithequark, you'll be the face of our company, delivering exceptional customer experiences and building long-lasting relationships with our customers. You'll be responsible for:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a talented and customer-focused individual who is:

• A true consultative salesperson, energized by meeting sales goals and building relationships with customers
• A deep listener, taking a genuine interest in learning about customers, business challenges, and industry trends
• A problem-solver, able to diffuse sensitive situations and provide exceptional customer service
• A team player, willing to work collaboratively with colleagues to achieve common goals
• A lifelong learner, committed to staying up-to-date on the latest industry trends and technologies

Preferred Qualifications

While we're open to candidates with a range of backgrounds and experiences, we're particularly interested in candidates who:

• Have a related Associate Degree or 2+ years' relevant experience
• Have customer service call center experience
• Have previous collections experience
• Have experience selling products and services
• Possess excellent customer service skills
• Can communicate with detail and precision

What We Offer

As a Customer Sales and Service Representative at blithequark, you'll enjoy a range of benefits, including:

• Competitive compensation and incentives
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off and adoption assistance
• Tuition assistance and professional development opportunities
• A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging

Work Environment

As a remote role, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a flexible and supportive work environment that allows you to thrive and succeed in your role.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Compensation Range

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply Job! Apply for this job