Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at blithequark
Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at blithequark
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO). In this role, you will be at the forefront of our business and government customer service operations, working remotely from the comfort of your home office to provide top-notch support to our clients.
About blithequark
At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and problem solvers who anticipate, lead, and believe that listening is where learning begins. Our V Team is dedicated to lifting our communities and building trust in how we show up, everywhere and always. We're a place where you can share your ideas freely, learn, grow, and thrive.
Key Responsibilities
- Grow our business within existing accounts by building strong relationships with our customers and identifying opportunities to upsell and cross-sell our products and services.
- Provide exceptional customer service by listening intently to our customers' needs, asking questions, and troubleshooting problems to resolve a range of customer issues related to devices, billing, and service concerns.
- Sell the value of blithequark solutions and increase company revenue by promoting and selling our products and services to our customers.
- Be solution-oriented and proactive, providing first call resolution to eliminate repeat calls and reduce unnecessary transfers.
- Deliver efficient customer support on large accounts using web-based tools.
- Collaborate with our team to identify and implement process improvements to enhance the customer experience.
What We're Looking For
We're seeking problem solvers who lead with empathy, motivated by change, and willing to work in a fast-paced environment. You'll need to have:
- A Bachelor's degree or one or more years of work experience.
- One or more years of customer service and/or sales experience.
- The ability to meet all home office requirements.
- Willingness to work a flexible work schedule, including evenings and weekends.
Preferred Qualifications
While not required, it's even better if you have:
- A college degree.
- Experience with facilitation and communication across all levels of the organization.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Experience promoting and/or selling products and services.
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
- One or more years of technical support experience.
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.
- Technical acumen and interest in learning new technologies.
Work Environment
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping you grow and develop your skills. You'll have access to:
- Ongoing training and development opportunities to enhance your customer service and sales skills.
- A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging.
- Opportunities to work on large accounts and develop your technical skills.
- A competitive compensation and benefits package, including a comprehensive health insurance plan, 401(k) matching, and paid time off.
Equal Employment Opportunity
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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