Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform
Are you a customer-centric problem solver with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of building a great company? We're seeking an experienced Customer Experience Agent to join our team at blithequark, the largest livestream shopping platform in North America and Europe. As a key member of our Customer Experience team, you'll play a vital role in driving user satisfaction and loyalty through process improvement, order management, and problem-solving.
About blithequark
blithequark is revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment. Our platform offers a unique and engaging experience for buyers and sellers, with a vast array of products, including fashion, beauty, electronics, collectibles, and more. With a strong focus on innovation and customer satisfaction, we're committed to building a culture that values diversity, inclusivity, and growth.
Role
As a Customer Experience Agent, you'll be responsible for delivering exceptional customer experiences through:
- Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
- Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
- Collaborating with other departments to troubleshoot, research, and resolve open questions
- Identifying opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional experiences. If you're a:
- Hungry individual looking to jumpstart your career in a fast-paced environment
- Proactive problem-solver with a growth mindset
- Customer service professional with a passion for reaching the best possible outcome
- Team player who is willing to take on any role or task and learn new skills
Then we want to hear from you!
Requirements
* Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers and being customer-first
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team and Work Environment
As a member of our team, you'll be part of a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. Our team members are required to be within commuting distance of our Phoenix, AZ hub.
Compensation and Benefits
* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Why Join blithequark?
At blithequark, we're committed to building a culture that values diversity, inclusivity, and growth. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're proud to be an Equal Opportunity Employer and welcome applications from individuals of all backgrounds.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team at blithequark and be part of building a great company. Apply Job! Apply for this job