Experienced Customer Support Representative – Remote Job at blithequark
Are you passionate about delivering exceptional customer experiences and working in a fast-paced startup environment? Do you have a knack for troubleshooting technical issues and a strong desire to learn and grow? If so, we invite you to join blithequark, a leading provider of innovative learning solutions, as a Customer Support Representative.
Why blithequark?
At blithequark, we believe that the best companies grow through learning. That's why hundreds of market leaders choose our Learning Cloud to power employee and customer learning. Our mission is to empower individuals and organizations to reach their full potential through cutting-edge technology and exceptional support. As a Customer Support Representative at blithequark, you'll be part of a dynamic team that's dedicated to delivering outstanding customer experiences and driving business growth.
What's the opportunity?
We're seeking a highly skilled and motivated Customer Support Representative to join our team. As a key member of our support team, you'll be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with our product and engineering teams to drive product development. If you're passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply.
What will I be doing?
As a Customer Support Representative at blithequark, your responsibilities will include:
- Answering questions and troubleshooting issues on chat and email via our support ticketing system
- Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack
- Working closely with product and engineering to escalate any high-priority issues and trends
- Having the opportunity to experience a fast-paced startup environment
- Shift Hours: 8am - 5pm PT (9am - 6pm MT)
What skills do I need?
To succeed in this role, you'll need:
- 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)
- Strong technical and written skills
- Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Experience with Intercom, Zendesk, Salesforce
- Ability to communicate complex concepts to customers
- Process-driven and having attention to detail
- Eagerness to respond to tickets to ensure that all SLA response times are met
- Empathy for customers and diligence to resolve problems to provide customer satisfaction
- Passion for the startup experience
Perks
As a Customer Support Representative at blithequark, you'll enjoy a range of benefits, including:
- Fully Remote - Work from anywhere in the US
- Flexible Time Off & 13 company-wide holidays
- Equity
- Full healthcare coverage
- 100% paid short-term & long-term disability insurance, plus life insurance
- Stipend for remote work setup & DeskPass account
- 401K
- Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)
- Employee Resource Groups
- Access to Well-Being Benefits including: One Medical, Gympass, & Headspace
Compensation
We offer a competitive salary range of $60,000 - $85,000 a year, with final compensation determined by a variety of factors such as your relevant work experience, education, certifications, and skills. Employees at blithequark may be eligible for additional compensation, such as a bonus, commission, and stock grants.
Not sure if you should apply?
Don't let self-doubt hold you back! At blithequark, we're committed to creating a diverse and inclusive workplace where everyone has the opportunity to grow and thrive. If you meet some of the requirements and share our values, we'd love to hear from you!
How to apply
Ready to join our team and start delivering exceptional customer experiences? Click the link below to apply: Apply Job! We can't wait to hear from you! Apply for this job