Experienced Part-Time Customer Service Specialist – Washington ONLY

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where teamwork and collaboration are valued? If so, we invite you to join blithequark, a leading company that prioritizes employee growth and satisfaction. As a Part-Time Customer Service Specialist, you will play a vital role in providing top-notch support to our customers, fostering long-term relationships, and driving business success.

About blithequark

Ranked among Forbes Best Employers in America 2017, blithequark is a company that truly lives by its values. We believe in empowering our employees to excel, learn, and grow in a supportive and inclusive environment. Our commitment to excellence is reflected in our dedication to delivering exceptional customer service, and we're seeking like-minded individuals to join our team.

Responsibilities

As a Part-Time Customer Service Specialist, you will be responsible for:

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner, ensuring that every customer interaction is a positive one.
• Working closely with customers to sustain and improve business relationships, identifying opportunities to upsell and cross-sell our products and services.
• Asking probing questions to identify customer issues or concerns, and providing solutions that meet their needs.
• Ensuring accurate account maintenance and updating of account information, using our advanced systems to streamline processes and improve efficiency.
• Utilizing next call avoidance techniques to mitigate future questions and improve customer satisfaction.
• Scheduling delivery orders and utilizing basic negotiation skills to resolve issues with new and returning customers.
• Handling general customer issues, such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• De-escalating customer situations by following our customer complaint resolution policy, ensuring that every customer leaves with a positive experience.
• Sending copies of statements and invoices to customers, as well as performing soft collections for customers on credit hold or past due, and handling cash transactions and taking payments via the phone.
• Supporting the set-up of new customer accounts, ensuring a seamless onboarding experience.
• Meeting or exceeding minimum performance standards outlined in company policy, demonstrating a commitment to excellence in every interaction.

Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent.
• 1 or more year(s) of customer service experience, with a proven track record of delivering exceptional results.
• Exceptional customer service and negotiation skills, with the ability to build strong relationships with customers and colleagues alike.
• Strong organizational skills, with experience in typing and data entry.
• Excellent written and verbal communication skills, with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• The ability to work in a fast-paced environment, with a strong attention to detail and a commitment to accuracy.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

What We Offer

As a Part-Time Customer Service Specialist at blithequark, you can expect:

• Competitive pay starting at $17.00 per hour, depending on experience.
• A comprehensive benefits package, including 401(k) with a generous company match, Paid Time Off (PTO), and Paid Training.
• Opportunities for career growth and development, with a focus on employee satisfaction and well-being.
• A dynamic and inclusive work environment, with a commitment to diversity and inclusion.
• A chance to be part of a team that truly values its employees, with a focus on recognition and reward.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team of dedicated professionals who are committed to excellence. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job