Experienced Healthcare Customer Service Representative – Remote Opportunity in Tennessee
Are you a motivated and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Healthcare Customer Service Representative, working remotely from the comfort of your own home in Tennessee.
About blithequark
blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business solutions to help the world's top brands streamline their operations and drive meaningful growth. With over 500,000 inspired and passionate employees speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.
Why Join blithequark?
At blithequark, we offer a comprehensive benefits package that includes:
- Paid Training to help you develop your skills and expertise
- Competitive Wages to recognize your hard work and dedication
- Full Benefits, including Medical, Dental, Vision, 401(k), and more, to ensure your well-being and financial security
- Paid Time Off to recharge and pursue your passions
- Employee wellness and engagement programs to foster a positive and supportive work environment
Your Role at blithequark
As a Healthcare Customer Service Representative, you will be the face of our team, fielding customer inquiries and finding innovative ways to respond to their questions, issues, and concerns. You will work collaboratively with our team to provide exceptional customer experiences, resolve issues efficiently, and escalate interactions when necessary. Your responsibilities will include:
- Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications and Requirements
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience (preferred)
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To ensure a seamless and productive work experience, you will need:
- A reliable internet connection with a minimum subscribed download rate of 25.0 MBPS and a minimum subscribed upload rate of 10.0 MBPS
- An ISP with no packet loss and a ping under 30MS
- Proof of internet speed required
- A clean and quiet workspace
Join the blithequark Family
At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a workplace that is conducive to happiness and a healthy work-life balance, surrounded by positive, supportive, and challenging people.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
How to Apply
To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-blithequark.icims.com/jobs/59641/healthcare-customer-service-representative---remote/job?mode=view
Job Details
* Job Type: Full-time
- Pay: $14.75 per hour
- Expected hours: 40 per week
- Benefits:
+ 401(k) + Dental insurance + Health insurance + Paid time off + Vision insurance
- Schedule: 8 hour shift
- Location: Tennessee (Required)
- Work Location: Remote
Apply now and take the first step towards a rewarding career with blithequark! Apply for this job