Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in delivering an amazing customer experience and helping individuals navigate the complex world of health insurance enrollment.
About blithequark
blithequark is a leading provider of cloud-based enrollment tools that empower millions of consumers across the country to make better health plan decisions. With the largest state-based marketplace footprint, we are committed to making finding and enrolling in health insurance simple, especially during these uncertain times. Our consumer-friendly interface and decision support tools have revolutionized the way people interact with health insurance, and we're just getting started.
Job Summary
As a Remote Customer Service Representative at blithequark, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a self-motivated, success-driven individual with a passion for customer service, we encourage you to apply.
Key Responsibilities
- Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels
Qualifications
- Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven
What We Offer
- Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)
Preferred Experience
- Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus
Work Environment and Culture
At blithequark, we believe in building a positive and motivating work environment that fosters growth and development. As a Remote Customer Service Representative, you will have the flexibility to work from home and enjoy a collaborative and supportive team environment. We offer a range of benefits, including paid training, performance and attendance-based incentives, and a 401K match.
Compensation and Perks
- $15.00 - $16.50 per hour - Performance and attendance-based incentives, in addition to the base pay - Paid time off (PTO) - 401K Match - Individual Coverage HRA (ICHRA)
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Remote Customer Service Representative role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Disclaimer
blithequark is not responsible for any errors or omissions in the job posting. We reserve the right to modify or withdraw the job posting at any time. Apply for this job