Experienced Full Stack Customer Support Associate – Bilingual Italian (Starlink) at blithequark

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you possess excellent problem-solving skills, fluency in Italian, and a strong desire to join a dynamic and innovative company? Look no further! blithequark is seeking an experienced Full Stack Customer Support Associate – Bilingual Italian to join our Starlink team.

About blithequark

blithequark is a pioneering company that is revolutionizing the way we connect with the world. Our Starlink satellite constellation is designed to deliver low-latency broadband internet to every corner of the globe. As a key member of our Customer Support team, you will play a vital role in ensuring that our customers have an exceptional experience with our services.

Responsibilities

As a Full Stack Customer Support Associate – Bilingual Italian, you will be responsible for:

• Triage and resolve customer issues across multiple channels (digital, voice, etc.)
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Key Qualifications

* High school diploma or equivalency certificate

• 1+ years of experience in a front-line customer support role
• Fluency in English and Italian
• Excellent problem-solving and sleuthing skills
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Strong attention to detail and time management skills
• Willingness and ability to flex weekend and night shift hours as needed to support our growth

Preferred Skills and Experience

* Experience in a training, learning and development, analytics, service design, vendor management, or content management role

• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

* Must be available to work scheduled shifts, including holidays

• Must be available to work overtime hours and/or weekends as needed
• This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
• After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:

+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST

Compensation and Benefits

* Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour

• Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
• Base salary is just one part of your total rewards package at blithequark. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks
• You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year

ITAR Requirements

* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for this job We look forward to hearing from you! Apply for this job