Experienced Bilingual Customer Support Specialist - Overnights at blithequark

Are you a customer-focused, bilingual professional looking for a challenging and rewarding role in a dynamic company? Do you thrive in fast-paced environments and enjoy helping others? Look no further than blithequark, a leading distributor of shipping, industrial, and packaging materials with a strong commitment to customer satisfaction and employee growth. As a Bilingual Customer Support Specialist - Overnights at blithequark, you will play a critical role in delivering exceptional customer service to our clients across North America. Working in a collaborative and supportive team environment, you will utilize your excellent communication and problem-solving skills to resolve customer inquiries, provide product recommendations, and build strong relationships with our clients.

About blithequark

blithequark is a family-owned company with a rich history of stability and success. With over 9,000 employees across 13 locations, we are North America's leading distributor of shipping, industrial, and packaging materials. Our commitment to customer satisfaction, employee growth, and community involvement sets us apart from other companies in our industry.

Job Responsibilities

As a Bilingual Customer Support Specialist - Overnights at blithequark, your key responsibilities will include:

• Processing customer orders, making product recommendations, and handling account inquiries using world-class technology
• Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Building business relationships with customers over phone, email, and chat
• Understanding customer needs and recommending blithequark's best solutions
• Helping customers navigate blithequark's website and online ordering

Minimum Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent; a bachelor's degree is preferred
• Excellent problem-solving, listening, and communication skills
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English/Spanish) - fluent in both verbal and written forms

Benefits

As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including:

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks, including best-in-class, clean, modern facilities, a first-class fitness center, and a nearby walking path

Work Environment and Culture

At blithequark, we pride ourselves on creating a collaborative and supportive work environment that encourages employee growth and development. Our team is dedicated to delivering exceptional customer service, and we are committed to providing the tools and resources necessary to help you succeed in your role.

Career Growth Opportunities

As a Bilingual Customer Support Specialist - Overnights at blithequark, you will have opportunities to grow and develop your skills and career. Our professional environment offers one-on-one peer mentoring and room to grow in your career. We are committed to helping you achieve your career goals and providing opportunities for advancement within the company.

Compensation and Perks

As a valued member of the blithequark team, you will enjoy a competitive compensation package, including:

• Pay from $27 to $32 per hour with significant growth and earning potential!
• Includes $4 Shift Differential

How to Apply

If you are a motivated and customer-focused professional looking for a challenging and rewarding role in a dynamic company, we encourage you to apply for the Bilingual Customer Support Specialist - Overnights position at blithequark. Please visit our website to learn more about this opportunity and to submit your application.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are proud to be an EEO/AA Employer/Vet/Disabled. Apply for this job