Experienced Healthcare Customer Service Representative - Remote USA
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Healthcare Customer Service Representative, working remotely from the comfort of your own home. At blithequark, we're committed to revolutionizing the customer experience by harnessing the power of humanity and technology. As a Healthcare Customer Service Representative, you'll be a vital part of our team, providing top-notch support to our clients and their customers. With a passion for helping others and a strong product and brand knowledge, you'll be the spark that brightens days and ignites careers.
About blithequark
blithequark is a global leader in customer experience outsourcing, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. Since 1982, we've been dedicated to making customers happy, one conversation at a time. Our team of passionate and compassionate professionals is driven by a shared purpose: to deliver exceptional customer experiences that start with you.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our clients' customers. Your day will be filled with a variety of tasks, including:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need to bring the following skills and qualities:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a member of the blithequark team, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $16 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
A Bit More About Your Role
At blithequark, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our Culture
At blithequark, we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application.
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
Apply Now
Don't miss this opportunity to join the blithequark team and start making a difference in the lives of others. Apply now and take the first step towards a rewarding and challenging career in customer experience. Apply for this job Apply for this job