Experienced Customer Success Manager – Fuel Efficiency and Fleet Management Solutions

At blithequark, we're revolutionizing the way businesses manage their fuel spend, eliminate fraud, and track driver behavior. As a key member of our Customer Success team, you'll play a vital role in ensuring our customers achieve fast time-to-value and a smooth transition from sales. If you're passionate about delivering exceptional customer experiences, driving adoption and retention, and identifying growth opportunities, we want to hear from you.

What You'll Be Doing:

As a Customer Success Manager at blithequark, you'll be responsible for:

• Onboarding and activating new customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
• Driving adoption and retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
• Being a strategic partner: Help customers understand how to best use blithequark to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
• Identifying growth opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
• Customer advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
• Process improvement: Help shape scalable customer success playbooks as we grow. You'll be in the weeds—and helping pave the road.
• Managing an international remote team: Lead and motivate a team of Customer Success professionals to deliver exceptional results.

What You Should Have:

To succeed in this role, you'll need:

• 2-4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment.
• Experience managing post-sale relationships and driving retention and expansion.
• Strong communication skills to connect with operators, owners, and executives alike.
• Familiarity with CRM tools (Salesforce, HubSpot, Jira, etc.) and success metrics (retention, NPS, time-to-value).
• Experience managing a team.
• Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals.

What We Hope You Have:

While not required, it's a plus if you have:

• Experience working with SMBs or in industries like logistics, transportation, or fleet management.
• Familiarity with payments, expense tracking, or fraud prevention tools.
• Data-savvy—comfortable reading usage trends or digging into account analytics.
• Experience managing international remote teams.

What We Offer:

At blithequark, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Customer Success Manager, you'll enjoy:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Generous paid time off and holidays.
• Professional development opportunities, including training and education programs.
• Collaborative and inclusive company culture.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.

Why Join blithequark?

At blithequark, we're passionate about making a positive impact on businesses and the environment. Our innovative solutions help customers reduce fuel spend, eliminate fraud, and track driver behavior. As a Customer Success Manager, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences and driving business growth. If you're a customer-centric professional with a passion for driving adoption and retention, we want to hear from you. Apply now to join our team and help shape the future of fuel efficiency and fleet management solutions. Apply to this Job Apply for this job