Experienced Full Stack Customer Success Manager – Commercial Growth and Expansion

At blithequark, we're revolutionizing the way sales teams work with our AI Sales Assistant Platform (ASAP). Our innovative solution automates busywork, allowing reps to focus on the human aspect of selling and drive more sales pipeline. With thousands of sales reps hitting quota, hundreds of thousands of hours saved, and hundreds of millions of dollars in pipeline generated, we're proud of our impact. Our customers love us, and we're looking for a talented Customer Success Manager to join our team and help us continue to grow and expand.

About blithequark

blithequark is a cutting-edge technology company that's changing the game in sales automation. Our ASAP platform is designed to help sales teams work smarter, not harder, and our customers are seeing incredible results. With a growing list of happy customers, including industry leaders like 1Password, Fivetran, and Greenhouse, we're on a mission to make sales teams more efficient and effective. If you're passionate about sales, technology, and customer success, we want to hear from you.

The Role

As a Commercial Customer Success Manager at blithequark, you'll play a critical role in ensuring our customers are getting the most out of our platform. You'll be responsible for managing a portfolio of 75+ commercial accounts, maximizing the impact and value of blithequark to our users, stakeholders, and their business. This is a dynamic role that requires a unique blend of sales, customer success, and technical skills.

Responsibilities

* Manage a portfolio of 75+ commercial accounts, maximizing the impact and value of blithequark to our users, stakeholders, and their business.

• Onboard new customers, ensuring a seamless integration of blithequark into their sales processes.
• Analyze customer usage metrics to identify blithequark features that might provide value and proactively lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
• Serve as the voice of the customer within blithequark, providing product feedback to ensure commercial customer requirements are successfully met.

Requirements

* Sales domain expertise and experience working with GTM stakeholders is critical.

• 2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record.
• 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.
• 1+ years of SDR experience.
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
• Comfortable with data analytics and experience using data to proactively identify customer challenges.
• Excellent written and verbal communication skills.
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup.
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment.

Preferred Qualifications

* Experience working in a startup environment.

• Familiarity with AI and machine learning.
• Experience with customer success platforms and tools.
• Strong analytical and problem-solving skills.

What We Offer

* Competitive compensation and equity.

• Generous perks and comprehensive benefits.
• Opportunity to work with a cutting-edge technology platform.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.

Equal Employment Opportunity Statement

blithequark is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We do not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

How to Apply

If you're passionate about sales, customer success, and technology, and you're looking for a challenging and rewarding role, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job