Experienced Customer Success Manager – K-12 Education & Healthcare (Orange County, CA)

Are you passionate about making a meaningful difference in the lives of students and their families? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a leading provider of virtual school-based healthcare services, as a Customer Success Manager. At blithequark, we're on a mission to transform schools into the most accessible front door to physical and mental healthcare. Our team of licensed providers delivers therapy and medical services virtually to over four million K-12 students, regardless of their insurance status or ability to pay. We're committed to removing all barriers to the mental and physical health care that children need to thrive. As a Customer Success Manager, you'll play a critical role in ensuring the successful adoption and ongoing usage of our services within the schools we serve. You'll work closely with our Account Management and Implementation teams to establish an infrastructure for school support, and develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities.

What You'll Do:

* Develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities

• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement
• Attend and facilitate strategic district-wide, school-specific, and community events
• Ensure a high level of partner satisfaction
• Identify and proactively resolve complex customer issues
• Play an active role in achieving our mission to increase access to care
• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact
• Advocate for the customer's needs across blithequark
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning

What Excites Us:

* Relationship-Driven: You lead by relating to your stakeholders, be they at a school partner or in the broader community; you've developed a strong reputation as a people person, and somebody that folks are excited to work with.

• Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work.
• Dynamic Communication: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you've got a real knack for influencing your stakeholders.
• Initiative: You're a self starter with a demonstrated capacity for following through on commitments and scheduled events; and you're comfortable rolling up your sleeves to get the work done.
• Eagerness to Learn: You're someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands.

Minimum Experience:

* Experience working with children in diverse socio-economic environments

• Prior experience with schools - this is a great opportunity for former teachers and school staff transitioning out of the classroom!
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in Orange County, CA

Preferred Experience:

* Prior experience within start-up or hyper-growth environments

• Existing relationships in Orange County, CA

What We Offer:

* Total compensation for this role is market competitive, with a base salary range of $80,000 - $90,000, up to $10,000 annual bonus, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks.

• A dynamic and supportive work environment that values diversity, equity, and inclusion.
• Opportunities for professional growth and development, including training and mentorship programs.
• A chance to make a meaningful difference in the lives of students and their families.

About blithequark:

blithequark is a leading provider of virtual school-based healthcare services, recognized by Fast Company as one of the world's most innovative places to work. We're committed to removing all barriers to the mental and physical health care that children need to thrive. Our team of licensed providers delivers therapy and medical services virtually to over four million K-12 students, regardless of their insurance status or ability to pay.

How to Apply:

If you're excited about this role and want to join our team at blithequark, please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer:

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion, and we're proud to be an equal opportunity employer. Apply for this job