Experienced Senior Customer Success Manager – Real Estate Industry Expertise

Are you a seasoned customer success professional with a passion for delivering exceptional experiences to high-value clients in the real estate industry? Do you have a proven track record of driving product adoption, influencing strategies, and building strong relationships with key stakeholders? If so, we invite you to join blithequark's dynamic team as an Experienced Senior Customer Success Manager – Real Estate Industry Expertise.

About blithequark

blithequark is a leading innovator in the real estate industry, reimagining the way people find and win their home. With a deep-rooted culture of innovation, a passion for redefining the employee experience, and a fundamental commitment to Equity and Belonging, blithequark is shaping the future of real estate. Our team is dedicated to making home a reality for more and more people, and we're looking for talented professionals like you to join our mission.

About the Role

As an Experienced Senior Customer Success Manager – Real Estate Industry Expertise, you will play a critical role in handling large, complex, and high-spend accounts for blithequark's Showcase product. You will be responsible for efficiently onboarding Brokerages using industry-leading implementation practices, establishing strong relationships with customers, ensuring successful implementations that align with their specific expectations, and driving product adoption.

Key Responsibilities

* Serve as the day-to-day relationship lead for Showcase customers in our Enterprise segment

• Host monthly Business Reviews to discuss engagement, updated customer goals, and share business or product updates
• Deliver subject matter expertise on Showcase (including media and marketing)
• Tactfully address challenges and concerns while driving towards initial implementation
• Proactively advise customers on best practices and recommend system and process changes that are essential for achieving customer outcomes
• Champion Zillow Showcase and related products and features to agents within your client's brokerage
• Deliver training sessions to new users through phone/web-based or in-person interactions
• Ensure implementation and adoption aligns with internal goals and customer goals
• Collaborate with Sales to determine renewal strategy and identify expansion opportunities
• Leverage tableau reporting, listing performance dashboard, and agent rosters to demonstrate areas of opportunities for your customer
• Support your clients' goals through accountability targets
• Influence future lifetime value through higher product adoption, retention, and overall customer health scores

Essential Qualifications

* Four-year degree or equivalent experience

• At least 5 years' experience in a client-facing position (e.g., customer success, sales, business solutions, support)
• Knowledge of the real estate industry preferred
• Strong communications and interpersonal skills
• Demonstrated organizational and time management skills
• Flexibility in scheduling to meet customer needs with short turnaround
• Ability to manage project completion with tight deadlines
• Ability to work efficiently and effectively on project teams

Preferred Qualifications

* Experience working with real estate agents, brokers, or teams

• Proven track record of driving product adoption and influencing strategies
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with customer relationship management (CRM) software and other sales and marketing tools

Skills and Competencies

* Excellent communication, interpersonal, and presentation skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with customer relationship management (CRM) software and other sales and marketing tools
• Strong organizational and time management skills
• Ability to manage project completion with tight deadlines
• Ability to work efficiently and effectively on project teams

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Senior Customer Success Manager, you will have opportunities to:

• Develop your skills and expertise in customer success, sales, and marketing
• Collaborate with cross-functional teams to drive business growth and innovation
• Participate in training and development programs to enhance your knowledge and skills
• Take on new challenges and responsibilities as you grow in your role
• Enjoy a dynamic and supportive work environment that encourages creativity, innovation, and collaboration

Work Environment and Company Culture

blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is dedicated to making home a reality for more and more people, and we're passionate about creating a culture that is inclusive, innovative, and supportive. As a Senior Customer Success Manager, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits

As a Senior Customer Success Manager at blithequark, you will be eligible for a competitive base salary, equity awards, and a comprehensive benefits package that includes:

• Comprehensive medical, dental, vision, life, and disability coverages
• Parental leave, family benefits, retirement contributions, and paid time off
• Flexible work arrangements, including remote work options
• Professional development opportunities, including training and development programs
• Access to cutting-edge technology and tools
• A dynamic and supportive work environment that encourages creativity, innovation, and collaboration

How to Apply

If you're a seasoned customer success professional with a passion for delivering exceptional experiences to high-value clients in the real estate industry, we invite you to apply for the Experienced Senior Customer Success Manager – Real Estate Industry Expertise role at blithequark. Please submit your resume and a cover letter that highlights your experience, skills, and qualifications for this role. We can't wait to hear from you! Apply for this job