Experienced Customer Service Representative and Administrative Assistant – Insurance and Financial Services
At blithequark, we are dedicated to providing exceptional customer experiences and delivering top-notch administrative support. As a valued member of our team, you will play a crucial role in ensuring our customers receive the highest level of service and support. We are seeking an experienced Customer Service Representative and Administrative Assistant to join our team in Warwick, RI.
About blithequark
blithequark is a leading provider of insurance and financial services, committed to helping our customers achieve their goals and secure their futures. With a strong focus on customer satisfaction and employee development, we strive to create a positive and supportive work environment that fosters growth and success.
Job Summary
As a Customer Service Representative and Administrative Assistant, you will be responsible for providing exceptional customer service and support to our customers, while also assisting with administrative tasks and projects. This is a unique opportunity to join a dynamic team and make a real difference in the lives of our customers.
Responsibilities
* Provide service to customers who possess a policy through blithequark by responding to requests via telephone regarding insurance and other financial service products and benefit plans
- Research and respond to requests and discuss options regarding various aspects of the policy, including status of claims, policy provisions, values, basic procedures, etc.
- Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
- Efficiently access multiple electronic systems and LAN/PC to provide complete response
- Work at all times to enhance and strengthen the relationship between the customer and blithequark
- Support special campaigns as needed, or if solicited by the customer
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and Quality Service Skills
Key Skills and Qualifications
* 1-2 years call center experience preferred (Will accept customer service experience as well)
- Strong computer literacy required
- Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations
- Excellent oral & written communication skills
- Superior telephone etiquette
- Excellent listening skills and ability to articulate ideas
- Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of blithequark
- Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
- Strong organizational skills
- Strong ability to multi-task
- Demonstrated ability to manage stress
- Strong computer skills
- Ability to "think out of the box" to generate innovative process improvements
- Strong solid math and analytical skills
- Ability to work various shifts within hours of operation
- Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it
Training and Onboarding
* Training will take place in our office in Warwick, RI, from 8am - 5pm EST, Monday - Friday
- Initial training will begin on September 2, 2025, and will last for approximately 4 weeks
- Nesting will take place from September 30, 2025, to October 13, 2025, and will also be in our office
- Post-training, you will work remotely from 8am - 11pm EST, Monday - Friday
What We Offer
* Competitive hourly rate of $20/hour
- Opportunity to work in a dynamic and supportive team environment
- Comprehensive training and onboarding program
- Flexible scheduling to meet business needs
- Opportunity for career growth and advancement
- Competitive benefits package, including health, dental, and vision insurance, as well as 401(k) matching
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Collaborative and inclusive work environment
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply to this job Apply for this job