Customer Success Manager (Enterprise, Priority Services)

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.  And that’s where you come in: We are looking for an experienced Customer Success Manager to work with our higher education clients. This position will focus specifically on supporting our customers who have implemented Canvas and provide exceptional customer service to maintain strong relationships. The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.

What you will be doing:

• Manage customer relationships
• Increase market share from existing account base and new business to business opportunities
• Act as liaison between customer and Instructure

Here’s what you will need to know/have:

• Requires a Bachelor’s Degree with a minimum of 4+ years Account Management experience.
• Exceptional communication skills both written and verbal.
• Capacity to set correct expectations and manage issues to completion.
• Multitask and prioritize tasks in a changing environment.
• Strong team mentality, utilizing internal and external resources strategically and judiciously.
• Customer facing background within the software industry.
• Demonstrated ability to solve problems and seek solutions.
• LMS experience preferred.

Get in on all the awesome at Instructure!

• A hard-working, self-motivated person that is willing to achieve excellence.
• Creative and assertive communication skills. 
• Open to feedback and development. 
• Experience in sales or tech related sales is preferred.
• Consistently meet/exceed sales quotas within specified time frames. 
• Experience selling software products and services. 
• Demonstrated ability to learn complex enterprise software solutions and use of that knowledge to sell to academic institutions. 
• Bachelor’s Degree in any related field is preferred, but not needed. 
• Working knowledge of Salesforce or similar CRM.

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.Any attempt to misrepresent personal or professional information will result in disqualification.