Experienced Full Stack Data Entry Technician – IT Services at blithequark

Are you ready to embark on a journey of endless possibilities, both in and out of the office? Join the blithequark family, and you'll soar to new heights, develop your skills, and become the best version of yourself. As you take off on a new adventure, you'll tackle challenges with agility and poise, mastering new skills and propelling your career while having a blast. Come and advance both your personal and professional life, and get ready to take off! Why You'll Love This Job This role is part of the Data Innovation Group within the Data Innovation Division at blithequark. As a Data Entry Technician, you'll be responsible for supporting employees in all aspects of end-user computing, including software/hardware installations, upgrades, and general maintenance of PC workstations and peripherals. What You'll Do - Resolve and close tickets/work orders supporting end-user workstations and peripherals - Answer customer care issues raised from the Helpdesk - Contribute to workstation projects (global installations/renovations) as a project team member - Remotely resolve and close demands using remote tools - Investigate and collaborate with other departments to assist with system-related issues - Record customer interactions in incident management software, including resource management - Recover data from hard drives or perform data migration - Maintain remote access for virtual private network (VPN) availability as well as remote/broadband network for workstations - Install and design local and network-based printers - Perform security support - Work various shifts, including evenings, weekends, and holidays, ready to come in case of an emergency and travel as required - Follow management direction, complying with IT strategy and procedures - Perform other duties as mentioned - Venture, as required All You'll Need for Success - Minimum Capabilities Education and Prior Professional Training - Bachelor's degree in Software Engineering, Data Systems, or other related field or equivalent work experience/training - 2 years of certified 'active' IT work experience supporting and resolving various PC workstation software and hardware issues - First-hand experience supporting workstations in a Windows/TCPIP environment - Preferred Capabilities Training and Prior Professional Training - A+ certification - MCSE/MCP or higher - Past IT foundation experience in Aircraft/Airport climate - Skills, Licenses, and Certificates - General knowledge of all Windows-based operating systems, including Windows 10 - Knowledge of workflow and with tagging systems - Knowledge of VPN network and ability to investigate issues - Ability to work independently and act in a cooperative, team-based environment - Ability to lift at least 50 pounds What You'll Get - Take advantage of everything blithequark has to offer:

Medical Benefits

On the very first day, you'll access your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.

Health Programs

We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.

401(k) Program

Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits

Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. Be Yourself at blithequark From the colleagues we recruit to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at blithequark. Apply! Apply for this job