Remote Customer Care Specialist - $17.50/hour - 1099 Contractor - Starts on 9/16

At blithequark, we're passionate about people and driven by a desire to bring them together. As a Remote Customer Care Specialist, you'll play a vital role in delivering exceptional customer experiences, working closely with clients, their customers, and our team to create meaningful connections. If you're a motivated, resourceful, and enthusiastic individual with a passion for customer service, we want to hear from you!

Training and Onboarding

Our comprehensive training program starts on September 16th, and we're excited to welcome you to the blithequark family! During your 12-day training period, you'll participate in a new hire orientation, followed by an immersive training program that will equip you with the skills and knowledge needed to excel in your role. Our training schedule runs from 9:00 am to 6:00 pm EST, Monday through Friday, with a 100% attendance requirement.

Job Responsibilities

As a Remote Customer Care Specialist, you'll be responsible for:

• Responding to client requests and inquiries via phone, chat, and email, providing exceptional support and resolving issues efficiently
• Demonstrating high standards for quality service, staying up-to-date with product and procedural knowledge, and assessing industry trends
• Working collaboratively with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead/Quality Advocate/Trainer and Manager
• Maintaining business acumen, courtesy, and professionalism when dealing with all client contacts
• Accurately entering information into the proprietary call center database (CSC) and fully documenting all client interactions
• Adhering to key performance indicators (KPIs) and striving to exceed quality goals as outlined by management
• Communicating with customers in a proactive and professional manner across multiple channels, including phone, chat, and email

Requirements and Qualifications

To succeed in this role, you'll need:

• 2-3 years of experience in a business or professional environment, preferably in the service industry
• Comparable experience in an office environment is encouraged
• Self-starter mentality and ability to manage workload efficiently
• Exceptional written communication skills and a commitment to delivering high-quality client service
• Professional, upbeat, and engaging oral and written communication skills
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, with e-commerce and online shopping experience preferred
• Experience in Windows-based applications, specifically client relationship management tools (e.g., Instant Service), is preferred
• Excellent data entry skills, with a minimum of 45-55 wpm
• Flexibility to work in a dynamic shift environment, including weekends and evening shifts
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential

Equipment and Technology Requirements

To ensure a seamless experience, you'll need to meet the following equipment and technology requirements:

• Windows-based computer (Macbook and Chromebooks are not allowed)
• Dual Core 1.2 GHz or better CPU speed
• 40 GB or more of available space and 100 GB or more of total space on the hard drive
• 8 GB of RAM or better
• Windows 10 Professional operating system
• Dual monitors with a 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p)
• One monitor and one laptop or two monitors
• Hard-wired internet connection with a minimum 45 Mbps download speed and 10 Mbps upload speed
• Internet connection must not be shared with more than 3 devices in the same location

Benefits and Perks

As a Remote Customer Care Specialist at blithequark, you'll enjoy:

• Competitive hourly rate of $17.50
• Flexible scheduling with a 5-day workweek and 8-hour shifts
• Opportunities for career growth and professional development
• Comprehensive training program and ongoing support
• Referral program and work-from-home benefits

How to Apply

If you're a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team! Apply for this job